Hybrid Technical Support Specialist — Motor Systems

Schneider Electric Corp

Cavite City

Hybrid

PHP 320,000 - 520,000

Full time

10 days ago

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Job summary

Schneider Electric invites a technically minded problem solver to join the Technical Customer Care team in Cavite. You will diagnose inquiries about product specifications, assist with product selection, and troubleshoot to optimize performance.

The role involves collaborating with internal teams to escalate complex cases and ensure a smooth customer experience. Ideal candidates possess a Bachelor's degree in Electrical or Electronics Engineering, are comfortable with a hybrid setup during US

Qualifications

Must possess a Bachelor's Degree in Electrical or Electronics Engineering.
Willing to work on a hybrid setup during US business hours in Rosario, Cavite.
Technical curiosity with a methodical approach to diagnosing and solving customer challenges.
Strong interpersonal skills with calm, solution-focused attitude.
Eagerness to learn and grow technical expertise through hands‑on customer interactions.
Collaborative mindset with cross-team coordination to deliver seamless customer experiences.

Responsibilities

Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration.
Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies.
Work closely with internal teams to escalate complex cases and contribute technical insights to improve products.
Resolve customer requests efficiently to ensure a seamless and positive experience.