Power Systems Technical Support Specialist

Schneider Electric; Rosario; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Mentorship

Training

Career growth

Team collaboration

Job summary

Schneider Electric is seeking a technically minded specialist for our Technical Customer Care team in Rosario, Cavite. You’ll diagnose product-related inquiries, assist with selection, troubleshoot issues, and help optimize performance while collaborating with internal teams to improve products.

Ideal candidates combine customer focus with solid electrical/electronics training, a methodical approach, and the ability to communicate complex concepts clearly.

Qualifications

• Must be a graduate of BS Electrical or Electronics Engineering.
• Willing to work hybrid setup during US business hours in Rosario, Cavite.
• Technical curiosity and a methodical approach to diagnosing and solving customer challenges.
• Strong interpersonal skills with the ability to remain calm and solution-focused under pressure.
• Eagerness to learn and grow your technical expertise through hands-on customer interactions.
• Collaborative mindset with comfort working across teams to deliver seamless customer experiences.

Responsibilities

• Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration.
• Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies.
• Work closely with internal teams to elevate complex cases and contribute technical insights to improve products.
• Resolve customer requests efficiently to ensure a seamless and positive experience.

Skills

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Education

BS Electrical or Electronics Engineering

Job description

Schneider Electric is seeking a technically minded specialist for our Technical Customer Care team in Rosario, Cavite. You’ll diagnose product-related inquiries, assist with selection, troubleshoot issues, and help optimize performance while collaborating with internal teams to improve products.

Ideal candidates combine customer focus with solid electrical/electronics training, a methodical approach, and the ability to communicate complex concepts clearly.