Hybrid Tech Support Specialist Real-World Product Help

Schneider Electric; Cavite City; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

Schneider Electric is seeking a technically-minded problem solver to join our Technical Customer Care team in Cavite, Philippines. If you enjoy helping customers navigate complex product challenges using your technical knowledge, this role is for you.

You will diagnose inquiries related to product specifications, applications, and system integration, assist with product selection, troubleshoot issues, and collaborate with internal teams to improve products.

Qualifications

• Graduate of BS Computer Engineering, Information Technology, or a related degree.
• Willing to work hybrid setup during US business hours in Rosario, Cavite.
• Strong curiosity and methodical approach to diagnosing and solving customer challenges.
• Excellent interpersonal skills with calm, solution-focused approach.
• Eagerness to learn and grow technical expertise through hands-on customer interactions.

Responsibilities

• Provide technical support by diagnosing inquiries related to product specifications, applications, and system integration.
• Assist customers with product selection, troubleshoot performance issues, and optimize strategies.
• Collaborate with internal teams to expand complex cases and contribute technical insights to improve products.
• Resolve customer requests efficiently to ensure a seamless and positive experience.

Skills

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Education

BS Computer Engineering / IT

Job description

Schneider Electric is seeking a technically-minded problem solver to join our Technical Customer Care team in Cavite, Philippines. If you enjoy helping customers navigate complex product challenges using your technical knowledge, this role is for you.

You will diagnose inquiries related to product specifications, applications, and system integration, assist with product selection, troubleshoot issues, and collaborate with internal teams to improve products.