Hybrid Tech Support & Onboarding Specialist

Domain Group; Makati; Hybrid; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Domain Group in Philippines is seeking an Engage Technical Support Specialist to handle everyday technical support for clients through Freshdesk tickets and live calls, while assisting with onboarding and ongoing account support.

You will troubleshoot system issues, guide clients through integrations, and ensure clear communication, delivering timely resolutions and meeting SLAs in a hybrid work environment.

Qualifications

• 2–3+ years of experience in customer success, customer service, or related fields within a corporate environment.
• Excellent English communication skills, both verbal and written.
• Knowledge of the property technology (PropTech) industry is preferred but not required.
• Bachelor’s degree in a relevant field.

Responsibilities

• Utilize internal and external online platforms to deliver prompt technical support and resolve client inquiries.
• Apply strong technical aptitude to troubleshoot system issues, conduct walkthroughs, and provide integration support.
• Communicate complex technical information clearly and effectively, adapting to each customer’s pace and level of understanding.
• Ensure service level agreements (SLAs) are consistently met for template fixes, changes, and other support deliverables.
• Collaborate with Account Managers and internal teams to relay client concerns, feedback, and requests.

Skills

Customer success

English proficiency

PropTech knowledge

Education

Bachelor's degree

Tools

Freshdesk

Job description

Domain Group in Philippines is seeking an Engage Technical Support Specialist to handle everyday technical support for clients through Freshdesk tickets and live calls, while assisting with onboarding and ongoing account support.

You will troubleshoot system issues, guide clients through integrations, and ensure clear communication, delivering timely resolutions and meeting SLAs in a hybrid work environment.