Hybrid IT Service Desk Analyst — Global Support

LTM; Metro Manila; Hybrid; PHP 240,000 - 480,000; Full time

Benefits offered by this job

Hybrid work setup

Full-time employment

Shifting schedules

Job summary

LTM is seeking a Service Desk Analyst to provide technical support across phone, email, and chat. You will log and resolve incidents using a ticketing system, troubleshoot VPN and Active Directory, and manage queues to meet SLA targets.

You will assist with user onboarding and document resolutions for escalated cases. Hybrid work setup in the Philippines offers full-time employment with shifting schedules.

Qualifications

• Provide technical support via phone, email, and chat.
• Log, track, and resolve incidents using ticketing tools.
• Troubleshoot VPN, Microsoft Office, and Active Directory issues.
• Manage support queues and meet SLA targets.
• Assist with user onboarding and account setup.
• Document resolutions and escalated complex issues when required.

Responsibilities

• Provide technical support through phone, email, and chat.
• Log, track, and resolve incidents using ticketing tools.
• Troubleshoot VPN, Microsoft Office, and Active Directory issues.
• Manage support queues and meet SLA targets.
• Assist with user onboarding and account setup.
• Document resolutions and escalated complex issues when required.

Skills

Service Desk experience

Incident management

Remote troubleshooting

Strong communication

Customer service

Problem-solving skills

Education

IT

Computer Science

Computer Engineering

Tools

Active Directory

Microsoft Office

Ticketing system

Job description

LTM is seeking a Service Desk Analyst to provide technical support across phone, email, and chat. You will log and resolve incidents using a ticketing system, troubleshoot VPN and Active Directory, and manage queues to meet SLA targets.

You will assist with user onboarding and document resolutions for escalated cases. Hybrid work setup in the Philippines offers full-time employment with shifting schedules.