Hybrid IT Service Desk Analyst – User Support & Onboarding

MicroSourcing; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Metro Manila is hiring a Service Desk Analyst to provide first-line technical support to internal users via phone, email, and chat. You will diagnose hardware, software, OS, and basic network issues, escalate complex incidents, and maintain accurate incident records in the ticketing system.

You’ll also help onboard users by setting up devices and access and support IT projects as needed. The role requires strong communication, customer service, and problem-solving abilities,

Qualifications

• Experience in IT Support, Service Desk, or Help Desk environments.
• Working knowledge of Windows OS, Microsoft Office, and common enterprise applications.
• Basic understanding of networking concepts and troubleshooting methodologies.
• Strong communication, customer service, and interpersonal skills.
• Excellent problem-solving skills with the ability to work independently and manage multiple requests.

Responsibilities

• Provide first-line technical support to internal users via phone, email, and chat.
• Diagnose and resolve hardware, software, OS, and basic network issues.
• Escalate complex incidents to appropriate teams and ensure timely follow-up.
• Document, update, and maintain accurate incident records in the IT ticketing system.
• Support user onboarding by setting up devices, accounts, and system access and assist with IT projects as needed.

Skills

Windows OS

Microsoft Office

Networking concepts

Communication skills

Customer service

Interpersonal skills

Tools

Ticketing systems

Job description

MicroSourcing in Metro Manila is hiring a Service Desk Analyst to provide first-line technical support to internal users via phone, email, and chat. You will diagnose hardware, software, OS, and basic network issues, escalate complex incidents, and maintain accurate incident records in the ticketing system.

You’ll also help onboard users by setting up devices and access and support IT projects as needed. The role requires strong communication, customer service, and problem-solving abilities,