AI-Powered IT Support Specialist (Hybrid)

Hammerjack Pty Ltd

Philippines

On-site

PHP 837,000 - 1,004,000

Full time

5 days ago

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Benefits offered by this job

Hybrid working arrangements

Never Stop Growing program

HMO from Day 1 with dental

Study days and certification support

26th/29th floor office locations in PH

Job summary

First Focus is seeking a proactive Support Technician to join our team in a hybrid role across the Philippines. You’ll deliver expert technical support for desktops, Microsoft 365, servers, and cloud platforms, while building strong relationships with customers and simplifying complex issues.

You’ll identify recurring problems, drive automation opportunities, and collaborate with engineers to improve service delivery.

Qualifications

Experience in MSP or fast-paced IT support environment.
Strong troubleshooting skills across Microsoft tech, networking and cloud platforms.
Excellent communication skills and a genuine desire to help customers.
Familiarity with AI tools like ChatGPT, Claude, Copilot or similar.

Responsibilities

Deliver exceptional technical support across desktops, Microsoft 365, servers, cloud platforms and networking.
Build trusted relationships with customers by communicating clearly and solving problems with empathy.
Troubleshoot complex issues while maintaining excellent customer satisfaction.
Identify recurring incidents and investigate root causes to prevent recurrence.
Recognise opportunities for automation and AI-assisted workflows.
Work with engineering and automation teams to improve service delivery.
Share knowledge and contribute to improving documentation and internal processes.
Mentor teammates and contribute to a collaborative team environment.
Continue learning new technologies, especially emerging AI tools.