Technical Support & Onboarding Specialist

Domain Group

Manila

Hybrid

PHP 380,000 - 480,000

Full time

14 days+

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Job summary

Domain Group is seeking a Technical Support Specialist to provide day-to-day technical support to clients via Freshdesk tickets and helpdesk calls, while assisting with onboarding and ongoing account support. The role emphasizes clear communication, thorough problem-solving, and SLA adherence in a hybrid work setup.

You will engage with Account Managers and internal teams to relay client concerns, ensuring timely and effective issue resolution.

Qualifications

2–3+ years of experience in customer success, customer service, or related fields within a corporate environment.
Excellent English communication skills, both verbal and written.
Knowledge of the property technology (PropTech) industry is preferred but not required.
Bachelor’s degree in a relevant field.

Responsibilities

Utilize internal and external online platforms to deliver prompt technical support and resolve client inquiries.
Apply strong technical aptitude to troubleshoot system issues, conduct walkthroughs, and provide integration support.
Communicate complex technical information clearly and effectively, adapting to each customer’s pace and level of understanding.
Ensure service level agreements (SLAs) are consistently met for template fixes, changes, and other support deliverables.
Collaborate with Account Managers and internal teams to relay client concerns, feedback, and requests.