Client Support Operations Specialist — Hybrid/Remote

Onyx CenterSource; Makati; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Onyx CenterSource is seeking a Support Operations Specialist – Client Support in the Philippines. You will be the primary client contact, handling inquiries across phone, email, and ticketing systems, while coordinating with internal teams to resolve issues and ensure high client satisfaction.

The role requires experience with case management tools like Salesforce or Jira, strong communication skills, and the ability to manage multiple tasks in a hybrid work environment.

Qualifications

• Excellent interpersonal and communication skills (written and verbal).
• Experience in client service, customer support, or account support (phone and/or in person).
• Experience using case management or ticketing systems (Salesforce, Jira, or similar).
• Technical/analytical understanding of system processes and basic troubleshooting.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Fluent in both oral and written English.

Responsibilities

• Act as the primary contact for clients and coordinate back-office activities with internal teams.
• Respond to client queries via phone, email, and ticketing systems with timely, professional communication.
• Utilize Salesforce for case management and Jira to monitor defects and enhancements.
• Troubleshoot application issues and identify system/process gaps.
• Create, document, and elevate tickets to stakeholders when required.
• Collaborate with Operations Support, Product, and Finance to resolve issues and communicate requirements.
• Escalate operational or system issues based on urgency and impact.
• Provide status updates and maintain documentation for management review.
• Support clients across multiple regions and time zones.

Skills

Communication

Client service

Case management

Troubleshooting

Time management

multitasking

English fluency

Education

High School Diploma or equivalent

Bachelor’s Degree or equivalent work experience

Tools

Salesforce

Jira

Job description

Onyx CenterSource is seeking a Support Operations Specialist – Client Support in the Philippines. You will be the primary client contact, handling inquiries across phone, email, and ticketing systems, while coordinating with internal teams to resolve issues and ensure high client satisfaction.

The role requires experience with case management tools like Salesforce or Jira, strong communication skills, and the ability to manage multiple tasks in a hybrid work environment.