Hybrid Tech Order Management Specialist

Insight; Pasig; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

Insight is seeking a Service Operations Specialist to support day-to-day processing and coordination of technology device orders for client accounts. You will focus on order management, data accuracy, ticket monitoring, and coordination across internal teams, clients, and vendors to ensure orders are processed accurately and on time.

You will work with ServiceNow and SAP to monitor queues, resolve discrepancies, track ETAs, and manage RMAs and warranty claims while maintaining clear

Qualifications

• 2–3 years of relevant experience in Customer Service/BPO or similar environments.
• Experience in back-office processing and order coordination is preferred.
• Good written and spoken English communication skills.

Responsibilities

• Process and release orders for shipping, retrieval, exchange, and deployment of technology devices within SLAs.
• Monitor order queues and coordinate requests using ServiceNow and SAP.
• Support order management across servers, desktops, laptops, phones, and peripherals.
• Investigate discrepancies (lost/damaged/delayed items) and coordinate with distribution.
• Track back-orders and ETAs, and communicate updates to vendors and teams.
• Coordinate RMAs and warranty claims with vendors.
• Maintain accurate product, costing, inventory, and order-status data; liaise with Finance as needed.
• Collaborate with internal teams to resolve parts and ordering concerns.
• Manage team mailbox and respond to inquiries about orders and shipments.
• Communicate clearly with clients, vendors, and internal teams.

Skills

Customer service experience

Order management

Communication skills

Problem-solving

Attention to detail

Education

Bachelor's degree preferred

Tools

ServiceNow

SAP

Job description

Insight is seeking a Service Operations Specialist to support day-to-day processing and coordination of technology device orders for client accounts. You will focus on order management, data accuracy, ticket monitoring, and coordination across internal teams, clients, and vendors to ensure orders are processed accurately and on time.

You will work with ServiceNow and SAP to monitor queues, resolve discrepancies, track ETAs, and manage RMAs and warranty claims while maintaining clear