Hybrid Order Management Analyst – SAP & Salesforce

Continental Industry

Taguig

Hybrid

PHP 350,000 - 520,000

Full time

40 hours ago

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Benefits offered by this job

HMO upon hire

Values-based culture

Work-life balance

Learning Opportunities

Job summary

Continental Global Business Services Manila Inc. is seeking a customer-focused specialist to manage orders and inquiries across Salesforce and SAP. You will ensure accurate entry, timely fulfillment, and resolution of order conflicts while coordinating with pricing, supply chain, and master data teams.

The role offers a hybrid work setup with exposure to diverse markets and opportunities for process improvement and value-added service offerings.

Qualifications

Bachelor’s degree or equivalent.
2–5 years of experience in Customer Service, Order Management or Supply Chain roles.
Order Management Or Supply Chain Management Experience Required.
Small group project or process improvement initiative.
At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.

Responsibilities

Manage queues and cases (customer orders and inquiries) from Salesforce.com.
Answer customer inquiries completely and accurately.
Accurately enter orders manually into SAP.
Ensure order fulfillment (stock availability, order status, document requests, etc.).
Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.