Tech Order & Service Operations Specialist (Hybrid)

Insight; Pasig; Hybrid; PHP 335,000 - 502,000; Full time

Job summary

Insight Enterprises, Inc. is hiring a Service Operations Specialist to support day-to-day processing and coordination of technology device orders for assigned client accounts.

You will focus on order management, data accuracy, ticket monitoring, and collaboration with internal teams, clients, and vendors to ensure orders are processed accurately and on time within SLAs. The role requires 2–3 years in customer service/BPO or similar, strong English communication, and the ability to coordinate

Qualifications

• 2-3 years of relevant experience inCustomer Service/BPO or similar
• Experience in back-office processing, order management, and coordination preferred
• Working knowledge in ServiceNow and/or SAP is an advantage but not required
• Strong organizational, time-management, and problem-solving skills with attention to detail
• Excellent written and verbal English communication
• Ability to coordinate with multiple stakeholders and manage priorities
• Bachelor’s degree preferred but not required
• Amenable to work graveyard shift

Responsibilities

• Process and release orders for shipping, retrieval, exchange, and deployment of technology devices within SLAs
• Monitor order and ticket queues and coordinate requests using systems like ServiceNow and SAP
• Support order management across servers, desktops, laptops, phones, peripherals, and related equipment
• Investigate receiving and order discrepancies and coordinate resolution with distribution teams
• Monitor back-orders and ETAs and coordinate with vendors and internal teams
• Coordinate RMAs, warranty claims, and other product-related requests with vendors
• Maintain accurate product, costing, inventory, and order-status data; coordinate with Finance to resolve discrepancies
• Work with internal teams to resolve parts and ordering concerns and ensure proper processes
• Develop understanding of vendors, products, programs, and initiatives to provide operational support
• Manage team mailbox and respond to inquiries about orders, processes, and shipments
• Communicate clearly with clients, vendors, and internal teams in writing and verbally
• Help ensure client commitments are met through timely and accurate order processing

Skills

Customer service

Communication

Time management

Stakeholder coordination

Education

Bachelor's degree preferred

Tools

ServiceNow

SAP

Job description

Insight Enterprises, Inc. is hiring a Service Operations Specialist to support day-to-day processing and coordination of technology device orders for assigned client accounts.

You will focus on order management, data accuracy, ticket monitoring, and collaboration with internal teams, clients, and vendors to ensure orders are processed accurately and on time within SLAs. The role requires 2–3 years in customer service/BPO or similar, strong English communication, and the ability to coordinate