Services Operations Specialist

Insight; Pasig; Hybrid; PHP 335,000 - 502,000; Full time

Job summary

Insight Enterprises, Inc. is hiring a Service Operations Specialist to support day-to-day processing and coordination of technology device orders for assigned client accounts.

You will focus on order management, data accuracy, ticket monitoring, and collaboration with internal teams, clients, and vendors to ensure orders are processed accurately and on time within SLAs. The role requires 2–3 years in customer service/BPO or similar, strong English communication, and the ability to coordinate

Qualifications

• 2-3 years of relevant experience inCustomer Service/BPO or similar
• Experience in back-office processing, order management, and coordination preferred
• Working knowledge in ServiceNow and/or SAP is an advantage but not required
• Strong organizational, time-management, and problem-solving skills with attention to detail
• Excellent written and verbal English communication
• Ability to coordinate with multiple stakeholders and manage priorities
• Bachelor’s degree preferred but not required
• Amenable to work graveyard shift

Responsibilities

• Process and release orders for shipping, retrieval, exchange, and deployment of technology devices within SLAs
• Monitor order and ticket queues and coordinate requests using systems like ServiceNow and SAP
• Support order management across servers, desktops, laptops, phones, peripherals, and related equipment
• Investigate receiving and order discrepancies and coordinate resolution with distribution teams
• Monitor back-orders and ETAs and coordinate with vendors and internal teams
• Coordinate RMAs, warranty claims, and other product-related requests with vendors
• Maintain accurate product, costing, inventory, and order-status data; coordinate with Finance to resolve discrepancies
• Work with internal teams to resolve parts and ordering concerns and ensure proper processes
• Develop understanding of vendors, products, programs, and initiatives to provide operational support
• Manage team mailbox and respond to inquiries about orders, processes, and shipments
• Communicate clearly with clients, vendors, and internal teams in writing and verbally
• Help ensure client commitments are met through timely and accurate order processing

Skills

Customer service

Communication

Time management

Stakeholder coordination

Education

Bachelor's degree preferred

Tools

ServiceNow

SAP

Job description

Requisition Number: 106698

Location: This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20on Fortune’s World'sBest Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

As a Service Operations Specialist, you’ll support the day-to-day processing and coordination of technology device orders for assigned client accounts. This role is focused on order management, data accuracy, ticket monitoring, and coordination.

You’ll work with internal teams, clients, and vendors to help ensure orders are processed accurately and on time while meeting agreed service levels.

What you'll do at Insight

• Process and release orders for the shipping, retrieval, exchange, and deployment of technology devices, ensuring requests are completed accurately and within client Service Level Agreements (SLAs).
• Monitor order and ticket queues and coordinate requests using systems such as ServiceNow and SAP.
• Support order management across various technology products, including servers, desktops, laptops, phones, peripherals, and related equipment.
• Investigate receiving and order discrepancies, including lost, damaged, or delayed products, and coordinate with distribution teams to resolve issues.
• Monitor back-orders and estimated arrival dates (ETAs), providing timely updates and coordinating next steps with vendors and internal teams.
• Partner with vendors to process Return Merchandise Authorizations (RMAs), warranty claims, and other product-related requests.
• Maintain accurate product, costing, classification, inventory, and order-status information, and coordinate with Finance to resolve billing or vendor discrepancies when needed.
• Work closely with internal teams to resolve parts and ordering concerns and ensure requests move through the appropriate processes.
• Develop a strong understanding of assigned vendors, products, programs, and initiatives to provide accurate operational support.
• Manage the team mailbox and respond to internal and external inquiries regarding orders, processes, procedures, and inbound/outbound shipments.
• Communicate clearly and professionally with clients, vendors, and internal teams, both verbally and in writing.
• Help ensure client commitments are consistently met through accurate, timely, and well-coordinated order processing.

What you'll need to join Insight

• At least 2-3 years of relevant experience in Customer Service/BPO, client-facing, helpdesk, or a similar environment.
• Experience in back-office processing, order management, and coordination is preferred.
• Working knowledge in using ServiceNow and/or SAP is an advantage but not required.
• Strong organizational, time-management, and problem-solving skills, with excellent attention to detail.
• Excellent written and verbal English communication skills.
• Ability to coordinate with multiple stakeholders, manage priorities, and work independently or collaboratively in a fast-paced environment.
• Bachelor’s degree is preferred, but not required.
• Amenable to work on graveyard shift

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.