Hybrid Service Operations Specialist - Order & Data

Insight Enterprises; Pasig; Híbrido; PHP 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant or meals allowance

Descripción de la vacante

Insight Enterprises is hiring a Service Operations Specialist in Pasig City, Philippines. This hybrid role focuses on processing and coordinating technology device orders, ensuring accuracy and on-time delivery, and maintaining SLA-driven performance.

The ideal candidate has 2–3 years in customer service/BPO with strong English communication and a detail-oriented approach. You will work with vendors and internal teams to resolve issues, monitor OTAs and RMAs, and support billing and inventory

Formación

• 2–3 years of relevant experience in Customer Service/BPO, client-facing, helpdesk, or similar environment.
• Experience in back-office processing, order management, and coordination is preferred.
• Strong organizational, time-management, and problem-solving skills with excellent attention to detail.
• Excellent written and verbal English communication skills.

Responsabilidades

• Process and release orders for shipping, retrieval, exchange, and deployment of technology devices, ensuring SLA compliance.
• Monitor order and ticket queues and coordinate requests using systems such as ServiceNow and SAP.
• Support order management across servers, desktops, laptops, phones, peripherals, and related equipment.
• Investigate discrepancies (lost/damaged/delayed items) and coordinate with distribution teams to resolve.
• Maintain accurate product, costing, and order-status information and coordinate with Finance to resolve billing issues.

Conocimientos

Customer service

Organizational skills

Attention to detail

English communication

Educación

Bachelor’s degree (preferred)

Herramientas

ServiceNow

SAP

Descripción del empleo

Insight Enterprises is hiring a Service Operations Specialist in Pasig City, Philippines. This hybrid role focuses on processing and coordinating technology device orders, ensuring accuracy and on-time delivery, and maintaining SLA-driven performance.

The ideal candidate has 2–3 years in customer service/BPO with strong English communication and a detail-oriented approach. You will work with vendors and internal teams to resolve issues, monitor OTAs and RMAs, and support billing and inventory