Customer Care Specialist | Growth & Bonuses

GAINSTRONG TALENT SOLUTIONS CORP.; Davao City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive salary package

Paid training

Career growth opportunities

Complete benefits

Incentives and performance bonuses

Supportive working environment

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Customer Support Associate to handle inquiries via phone, chat, or email, delivering accurate information and timely solutions to customers in the Philippines.

You will assist with account, billing, product, and service-related concerns, document interactions, and escalate complex issues when needed. The role requires good communication, problem-solving, and willingness to work shifting schedules including weekends.

Qualifications

• High School, Senior High School, or K-12 Graduate.
• Good verbal and written communication skills.
• Customer-focused with good problem-solving skills.
• Basic computer proficiency.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Handle customer inquiries and concerns through phone, chat, or email.
• Provide accurate information and appropriate solutions to customers.
• Assist with account, billing, product, and service-related concerns.
• Resolve customer complaints professionally and efficiently.
• Document customer interactions accurately in the system.
• Escalate complex concerns to the appropriate team when necessary.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies and standard procedures.

Skills

Verbal communication

Written communication

Customer-focused

Problem-solving

Basic computer skills

Education

High School diploma / HS-SHS / K-12 graduate

Job description

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Customer Support Associate to handle inquiries via phone, chat, or email, delivering accurate information and timely solutions to customers in the Philippines.

You will assist with account, billing, product, and service-related concerns, document interactions, and escalate complex issues when needed. The role requires good communication, problem-solving, and willingness to work shifting schedules including weekends.