Customer Experience & Collections Specialist

GAINSTRONG TALENT SOLUTIONS CORP.; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a motivated professional for a blended role in customer service and collections support onsite in the Philippines.

You will handle inquiries via voice, chat, or email, assist with billing and payment concerns, and maintain accurate account information. Responsibilities include negotiating payment arrangements, documenting interactions, meeting quality and collection targets, and escalating complex issues as needed while adhering to data privacy

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle inquiries via multiple channels.
• Experience with billing or payments is a plus.
• Strong problem-solving and negotiation abilities.
• Willingness to work shifting schedules and onsite.

Responsibilities

• Handle inquiries via voice, chat, or email.
• Assist customers with billing, account, and payment concerns.
• Conduct collections activities professionally and compliantly.
• Discuss outstanding balances and payment options.
• Negotiate payment arrangements when applicable.
• Document interactions and transactions accurately.
• Escalate complex issues to the appropriate team.
• Meet quality, productivity and collection targets.
• Follow company policies and data privacy guidelines.

Skills

Customer service

Communication skills

Problem-solving

Negotiation

Interpersonal skills

Basic computer proficiency

Education

High School or Senior High School graduate

Job description

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a motivated professional for a blended role in customer service and collections support onsite in the Philippines.

You will handle inquiries via voice, chat, or email, assist with billing and payment concerns, and maintain accurate account information. Responsibilities include negotiating payment arrangements, documenting interactions, meeting quality and collection targets, and escalating complex issues as needed while adhering to data privacy