Hybrid Salesforce Tech Architect: Lead Global Delivery

Tasq Work; Makati; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Tasq Work is seeking a seasoned Delivery Leader to oversee end-to-end Salesforce CRM initiatives for global clients from our Makati office. You will guide multiple teams, manage onshore and offshore stakeholders, and ensure quality delivery across Education Cloud, OmniStudio and Service Cloud implementations.

The role requires 10+ years in business operations or delivery, 8+ years in similar roles, and an MBA preferred. Flexible, hybrid work in Makati/BGC with strong leadership expectations.

Qualifications

• MBA from a reputed college is preferred.
• 8+ years in a similar role, preferably in professional services/Big 4.
• 10+ years in business operations and delivery in Big 4 or shared services.
• Excellent communication and stakeholder management with global teams.

Responsibilities

• Experience in managing multiple teams, clients across end-to-end Salesforce CRM development, implementation and quality assurance
• Structured thinking to adapt quickly to changes in policy, processes and business priorities with demonstrated business operations experience
• Define systems strategy, develop system requirements, designing, prototyping, and testing custom technology solutions, and supporting system implementation.
• Interact with onshore stakeholders to understand requirements, suggest design changes, communicate daily status, and reporting. Manage stakeholders & escalations
• Analyze business to track & improve metrics & profitability
• Strong people leadership skills and leading by example
• Lead, guide, coach and motivate team members to their optimum performance levels and career development.
• Assist in implementing strategies for talent acquisition, development & retention
• Ensure quality project delivery of engagements led by self
• Support practice development initiatives, which include knowledge management, point of view development, services standardization, etc.
• Possesses good understanding of general project management principles

Skills

Salesforce CRM

Team leadership

Delivery management

Stakeholder management

Business operations

Data-driven decision making

Change management

Communication

Talent development

Travel readiness

Education

MBA

Tools

Salesforce OmniStudio

Education Cloud

Service Cloud

Experience Cloud

Force.com

Job description

Tasq Work is seeking a seasoned Delivery Leader to oversee end-to-end Salesforce CRM initiatives for global clients from our Makati office. You will guide multiple teams, manage onshore and offshore stakeholders, and ensure quality delivery across Education Cloud, OmniStudio and Service Cloud implementations.

The role requires 10+ years in business operations or delivery, 8+ years in similar roles, and an MBA preferred. Flexible, hybrid work in Makati/BGC with strong leadership expectations.