Salesforce Associate Director - Makati (Hybrid)

TASQ Staffing Solutions; Makati; Hybrid; PHP 4,200,000 - 7,000,000; Full time

Job summary

TASQ Staffing Solutions in Makati seeks an experienced Salesforce Associate Director to lead multiple Salesforce CRM engagements. You will guide end-to-end delivery, mentor teams, and collaborate with global stakeholders to align strategy with business goals.

The role requires extensive Salesforce product knowledge, strong leadership, and a track record in professional services; hybrid onsite work in Makati is offered.

Qualifications

• MBA from a reputed college preferred.
• 10+ years in a similar role, preferably in professional services.
• 14+ years in business operations with Big 4/shared services.
• Deep knowledge of Salesforce products and services.
• Experience leading offshore-onshore teams and global stakeholders.

Responsibilities

• Manage multiple Salesforce projects end-to-end across teams and clients.
• Lead, coach, and develop team members for peak performance.
• Define systems strategy, requirements, design, and testing of solutions.
• Coordinate with onshore stakeholders; communicate status and escalations.
• Ensure quality delivery and contribute to practice development initiatives.

Skills

CRM delivery

Team leadership

Stakeholder management

Communication skills

Business operations

Education

MBA

Tools

Salesforce CRM

Salesforce OmniStudio

Salesforce Service Cloud

Salesforce Experience Cloud

Force.com

Job description

About the job Salesforce Associate Director - Makati (Hybrid)

About the job: Salesforce Associate Director

Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Roles and responsibilities

• Experience in managing multiple teams and clients across end-to-end Salesforce CRM development, implementation and quality assurance
• Structured thinking to adapt quickly to changes in policy, processes and business priorities with demonstrated business operations experience
• Define systems strategy, develop system requirements, design, prototype, and test custom technology solutions, and support system implementation.
• Interact with onshore stakeholders to understand requirements, suggest design changes, communicate daily status, and report. Manage stakeholders & escalations
• Analyze business to track & improve metrics & profitability
• Strong people leadership skills and leading by example
• Lead, guide, coach, and motivate team members to their optimum performance levels and career development.
• Assist in implementing strategies for talent acquisition, development & retention.
• Ensure quality project delivery of engagements led by self
• Support practice development initiatives, which include knowledge management, point of view development, services standardization, etc.
• Possesses good understanding of general project management principles

Required Education / Professional Qualifications

• An MBA from a reputed college is preferred.

Prior Experience:

• The candidate must have 10+ years of relevant experience in a similar role, particularly in a professional services firm/consulting/Big 4.

Experience & Background

• 14+ years of experience in business operations and/ordelivery in Big 4 or shared services of large corporates with exposure to working with onshore teams
• Deep understanding and hands-on experience implementing enterprise-level applications
• Excellent knowledge of Salesforce products and services such as Education Cloud, Salesforce OmniStudio (OmniScripts/Integration Procedures), Service Cloud, Salesforce Experience Cloud and Force.com
• Good understanding of the industry's best practices and proven experience implementing these best practices
• Experience operating in Shared Services or offshore-onshore teams
• Ability to perform in a fluid, changing environment (consulting)
• Should have excellent communication skills and prior experience of interacting independently with global stakeholders

Expected Skills

• Manage end-to-end delivery for multiple projects in the CRM domain:
• Strong analytical and critical thinking acumen
• Extensive experience working with global clients
• Effective verbal and written communication skills
• Maintain data confidentiality and adherence to the risk management policy
• Organized approach and able to work under pressure