Salesforce Technical Architect | Hybrid - Makati/BGC

Tasq Work; Makati; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Tasq Work is seeking a seasoned Delivery Leader to oversee end-to-end Salesforce CRM initiatives for global clients from our Makati office. You will guide multiple teams, manage onshore and offshore stakeholders, and ensure quality delivery across Education Cloud, OmniStudio and Service Cloud implementations.

The role requires 10+ years in business operations or delivery, 8+ years in similar roles, and an MBA preferred. Flexible, hybrid work in Makati/BGC with strong leadership expectations.

Qualifications

• MBA from a reputed college is preferred.
• 8+ years in a similar role, preferably in professional services/Big 4.
• 10+ years in business operations and delivery in Big 4 or shared services.
• Excellent communication and stakeholder management with global teams.

Responsibilities

• Experience in managing multiple teams, clients across end-to-end Salesforce CRM development, implementation and quality assurance
• Structured thinking to adapt quickly to changes in policy, processes and business priorities with demonstrated business operations experience
• Define systems strategy, develop system requirements, designing, prototyping, and testing custom technology solutions, and supporting system implementation.
• Interact with onshore stakeholders to understand requirements, suggest design changes, communicate daily status, and reporting. Manage stakeholders & escalations
• Analyze business to track & improve metrics & profitability
• Strong people leadership skills and leading by example
• Lead, guide, coach and motivate team members to their optimum performance levels and career development.
• Assist in implementing strategies for talent acquisition, development & retention
• Ensure quality project delivery of engagements led by self
• Support practice development initiatives, which include knowledge management, point of view development, services standardization, etc.
• Possesses good understanding of general project management principles

Skills

Salesforce CRM

Team leadership

Delivery management

Stakeholder management

Business operations

Data-driven decision making

Change management

Communication

Talent development

Travel readiness

Education

MBA

Tools

Salesforce OmniStudio

Education Cloud

Service Cloud

Experience Cloud

Force.com

Job description

Roles and responsibilities

• Experience in managing multiple teams, clients across end-to-end Salesforce CRM development, implementation and quality assurance
• Structured thinking to adapt quickly to changes in policy, processes and business priorities with demonstrated business operations experience
• Define systems strategy, develop system requirements, designing, prototyping, and testing custom technology solutions, and supporting system implementation.
• Interact with onshore stakeholders to understand requirements, suggest design changes, communicate daily status, and reporting. Manage stakeholders & escalations
• Analyze business to track & improve metrics & profitability
• Strong people leadership skills and leading by example
• Lead, guide, coach and motivate team members to their optimum performance levels and career development.
• Assist in implementing strategies for talent acquisition, development &retention
• Ensure quality project delivery of engagements led by self
• Support practice development initiatives, which include knowledge management, point of view development, services standardization, etc.
• Possesses good understanding of general project management principles

Required

• Education / professional qualifications
• MBA from a reputed college is preferred.

Prior Experience:

• The candidate must have 8+ years of relevant experience in a similar role, particularly in a professional services firm / consulting / Big 4.

Experience & Background

• 10+ years of experience in business operations and /or delivery in Big 4 or shared services of large corporates with exposure to working with onshore teams
• Deep understanding and hands-on experience implementing enterprise level applications
• Excellent knowledge of Salesforce products and services suchas Education Cloud, Salesforce OmniStudio(OmniScripts/Integration Procedures),Service Cloud, Salesforce Experience Cloud and Force.com
• Good understanding of the industry best practices and proven experience implementing these best practices
• Experience operating in Shared Services or offshore-onshore teams
• Ability to perform in a fluid changing environment (consulting)
• Should have excellent communication skills and prior experience of interacting independently with global stakeholders

Expected Skills

• Manage end-to-end delivery for multiple projects in the CRM domain:
• Strong analytical and critical thinking acumen
• Extensive experience working with global clients
• Effective verbal and written communication skills
• Maintain data confidentiality and adherence to the risk management policy
• Organized approach and able to work under pressure
• Willingness to work in a highly demanding and results oriented team environment where priorities can change frequently
• Highly focused on detail and accuracy of information presented
• Willingness to travel overseas for extended periods if required

Additional Details:

• Work arrangement: Hybrid - Makati or BGC office