Hybrid SaaS Technical Support Specialist
Community Brands
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Benefits offered by this job
Job summary
Momentive Software is seeking a problem-solving Customer Support Specialist in the Philippines to troubleshoot independently in a non-scripted environment. You will build strong client relationships, learn the inner workings of a member-management SaaS platform, and train clients on how to use a highly configurable product.
You will collaborate with Product Development to address bugs, provide case status reports, and maintain high service levels while communicating complex technical concepts in
Qualifications
- Strong technical skills with MS Word, PowerPoint, Excel, MS Outlook Windows/macOS, browsers, networking fundamentals, software installs, Microsoft 365.
- Experience with HTML and CSS; JavaScript knowledge is an advantage.
- Ability to troubleshoot independently in a non-scripted support environment and communicate clearly.
Responsibilities
- Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service
- Learn the inner workings of a member-management SaaS platform
- Troubleshoot and resolve client reported issues
- Train clients on how to best use a highly configurable platform
- Provide reporting to clients on the status of support cases
- Work with the Product Development team to address bugs and advance the product.
Skills
Education
Tools
Job description
Momentive Software is seeking a problem-solving Customer Support Specialist in the Philippines to troubleshoot independently in a non-scripted environment. You will build strong client relationships, learn the inner workings of a member-management SaaS platform, and train clients on how to use a highly configurable product.
You will collaborate with Product Development to address bugs, provide case status reports, and maintain high service levels while communicating complex technical concepts in
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