Hybrid Product Trainer - App Training & Onboarding

MRI India; Manila; Hybrid; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Hybrid work 2 days WFH

HMO for employee and dependents

Gym access 24/7 near offices

Job summary

MRI Software in Ortigas, Manila, is seeking a Product Trainer (Application Software) to support onboarding and training for clients. You will prepare agendas, conduct sessions, troubleshoot CRM workflows, and assist with SQL and API integrations while coordinating with internal teams.

The role emphasizes delivering a seamless training experience and turning clients into advocates for MRI residential products, with hybrid work and opportunities for growth.

Qualifications

• Experience delivering client training, onboarding, customer support, or software application support.
• Previous experience using a real estate CRM is an advantage (Box+Dice, Vault, Agent Box)
• Basic understanding of SQL, APIs, or software integrations is advantageous.

Responsibilities

• Coordinates and conducts onboarding training with client experience, providing technical product support, SQL and API integrations.
• Maintains accurate case records, customer communications, and troubleshooting documentation using CRM systems.
• Experienced in customer onboarding support, knowledge transfer, user guidance, and training materials creation.
• External consultant booking and face-to-face training when required.
• Adhere to schedules to record and commit training sessions accurately.

Skills

Client training

Onboarding

CRM support

SQL queries

API integrations

Communication

Problem solving

Team collaboration

Tools

Box+Dice

Vault

Agent Box

Job description

MRI Software in Ortigas, Manila, is seeking a Product Trainer (Application Software) to support onboarding and training for clients. You will prepare agendas, conduct sessions, troubleshoot CRM workflows, and assist with SQL and API integrations while coordinating with internal teams.

The role emphasizes delivering a seamless training experience and turning clients into advocates for MRI residential products, with hybrid work and opportunities for growth.