Product Trainer: Onboarding & Tech Support (Hybrid)

MRI Software; Mandaluyong; Hybrid; PHP 446,000 - 725,000; Full time

Benefits offered by this job

HMO coverage

Free gym access (Ortigas/Makati)

2 days Work-from-Home

20 annual leaves

Additional benefits

Job summary

MRI Software in Ortigas, Manila area seeks a Product Trainer (Application Software) to support onboarding and training for real estate clients. You will coordinate agendas, conduct sessions, and troubleshoot CRM/workflow issues while collaborating with internal teams.

Responsibilities include coordinating admin/onboarding training, providing technical product support, and maintaining training records. Hybrid work arrangement (2 days work-from-home) with access to office facilities and ongoing

Qualifications

• Minimum 1+ years experience in Real Estate industry.
• Experience delivering client training, onboarding, customer support, or software application support.
• Experience using a real estate CRM (Box+Dice, Vault, Agent Box) is an asset.
• Basic understanding of SQL, APIs, or software integrations is advantageous.
• Effective written and verbal communication skills.
• Strong problem-solving and time-management abilities.
• Team player with cross-functional collaboration.
• Ability to conduct both face-to-face and virtual training sessions.
• Empathy to tailor training to each client’s needs.
• Opportunity for career growth in a diverse environment.

Responsibilities

• Coordinate and conduct onboarding and sales training with clients.
• Provide technical product support including SQL and API integrations while resolving cases.
• Maintain accurate records and troubleshooting documentation in CRM/case systems.
• Create training materials and knowledge transfer resources for clients.
• Schedule and manage training sessions including external consultants as needed.
• Maintain training records and monitor training hours.
• Assist Training Manager with preparation of monthly reports.
• Respond to client information requests and service needs.
• Prepare training agendas and be the first contact for onboarding.

Skills

Client training

Onboarding

CRM systems

SQL basics

APIs

Communication

Team collaboration

Face-to-face training

Virtual training

Empathy

Time management

Tools

Box+Dice

Vault

Agent Box

Job description

MRI Software in Ortigas, Manila area seeks a Product Trainer (Application Software) to support onboarding and training for real estate clients. You will coordinate agendas, conduct sessions, and troubleshoot CRM/workflow issues while collaborating with internal teams.

Responsibilities include coordinating admin/onboarding training, providing technical product support, and maintaining training records. Hybrid work arrangement (2 days work-from-home) with access to office facilities and ongoing