Product Trainer (Application Support)

MRI India; Manila; Hybrid; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Hybrid work 2 days WFH

HMO for employee and dependents

Gym access 24/7 near offices

Job summary

MRI Software in Ortigas, Manila, is seeking a Product Trainer (Application Software) to support onboarding and training for clients. You will prepare agendas, conduct sessions, troubleshoot CRM workflows, and assist with SQL and API integrations while coordinating with internal teams.

The role emphasizes delivering a seamless training experience and turning clients into advocates for MRI residential products, with hybrid work and opportunities for growth.

Qualifications

• Experience delivering client training, onboarding, customer support, or software application support.
• Previous experience using a real estate CRM is an advantage (Box+Dice, Vault, Agent Box)
• Basic understanding of SQL, APIs, or software integrations is advantageous.

Responsibilities

• Coordinates and conducts onboarding training with client experience, providing technical product support, SQL and API integrations.
• Maintains accurate case records, customer communications, and troubleshooting documentation using CRM systems.
• Experienced in customer onboarding support, knowledge transfer, user guidance, and training materials creation.
• External consultant booking and face-to-face training when required.
• Adhere to schedules to record and commit training sessions accurately.

Skills

Client training

Onboarding

CRM support

SQL queries

API integrations

Communication

Problem solving

Team collaboration

Tools

Box+Dice

Vault

Agent Box

Job description

The Product Trainer (Application Software) will provide internal support to the training manager and onboarding department. Assist with the onboarding of new clients by preparing and coordinating training agendas and conducting training sessions. Delivering a seamless onboarding training experience for our clients. The role also supports clients by troubleshooting application issues, assisting with CRM workflows, SQL-related queries, and API integrations, while collaborating with internal teams to resolve technical concerns. This role will ensure that clients are trained smoothly and efficiently, in turn creating advocates of MRI residential products.

Responsibilities

• Coordinates and conducts all admin and sales onboarding training in conjunction with the client Experience providing technical product support, SQL and API integrations, managing support cases through resolution while ensuring timely client communication.
• Maintains accurate case records, customer communications, and troubleshooting documentation using CRM and case management systems.
• Experienced in customer onboarding support, knowledge transfer, user guidance, and creation of support documentation and training materials.
• External consultant booking and Face to Face training when required.
• Adhere to the administrative process to ensure the scheduling, allocation, and sequence of training sessions are captured and committed to in a timely and accurate manner.
• Maintaining training records and monitoring expiring/expired training hours.
• Provide high-level administrative support to the Training Manager and preparation of the team’s monthly report.
• Responds to client requests for information and related services.
• Prepare all training agendas in readiness for client training.
• First point of contact for all onboarding training.
• Understanding the onboarding process to cover when staff are on leave.

Job Requirements

• Minimum 1+ years experience in the Real Estate industry (If you an EA for a Sales Agent, Junior Assistant Property Manager, Receptionist at a RE Agency this role might be for you)
• Experience delivering client training, onboarding, customer support, or software application support.
• Previous experience using a real estate CRM is an advantage (Box+Dice, Vault, Agent Box)
• Basic understanding of SQL, APIs, or software integrations is advantageous.
• Effective communication both written and oral.
• High degree of problem-solving skills and time management skills.
• Team player with the ability to collaborate effectively with internal stakeholders and cross-functional teams.
• Ability to conduct face-to-face and virtual training sessions confidently and professionally.
• Empathy to understand each client that you are training, their needs, and the way they need to be trained.

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package.
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks).
• Hybrid Working Arrangement (2 days WFH).
• HMO coverage with free dependent upon hire.
• Free 24/7 access to our office gyms (Ortigas and Makati).
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash).
• Additional benefits.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees.

Inclusivity and Culture

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success.

At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the right fit for your next career move! We’re completely dedicated to making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: Join our employee-led resource groups to maximize your experience at work. Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program. Utilize 16 hours of paid time to volunteer. Know great workers? Our generous employee referral scheme rewards you for bringing in talent. Enjoy peace of mind with our regional-specific healthcare benefits for you and your family. Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee. Maintain a fantastic work-life balance with PTO days plus observed holidays. Further your professional development and growth with our tuition reimbursement offerings. Enjoy the flexibility of working from anywhere in the world for two weeks out of the year. And more!

Now, take a glimpse into some of the fun we have here: MRI Software Instagram