Product Trainer (Application Support)

MRI Software; Mandaluyong; Hybrid; PHP 446,000 - 725,000; Full time

Benefits offered by this job

HMO coverage

Free gym access (Ortigas/Makati)

2 days Work-from-Home

20 annual leaves

Additional benefits

Job summary

MRI Software in Ortigas, Manila area seeks a Product Trainer (Application Software) to support onboarding and training for real estate clients. You will coordinate agendas, conduct sessions, and troubleshoot CRM/workflow issues while collaborating with internal teams.

Responsibilities include coordinating admin/onboarding training, providing technical product support, and maintaining training records. Hybrid work arrangement (2 days work-from-home) with access to office facilities and ongoing

Qualifications

• Minimum 1+ years experience in Real Estate industry.
• Experience delivering client training, onboarding, customer support, or software application support.
• Experience using a real estate CRM (Box+Dice, Vault, Agent Box) is an asset.
• Basic understanding of SQL, APIs, or software integrations is advantageous.
• Effective written and verbal communication skills.
• Strong problem-solving and time-management abilities.
• Team player with cross-functional collaboration.
• Ability to conduct both face-to-face and virtual training sessions.
• Empathy to tailor training to each client’s needs.
• Opportunity for career growth in a diverse environment.

Responsibilities

• Coordinate and conduct onboarding and sales training with clients.
• Provide technical product support including SQL and API integrations while resolving cases.
• Maintain accurate records and troubleshooting documentation in CRM/case systems.
• Create training materials and knowledge transfer resources for clients.
• Schedule and manage training sessions including external consultants as needed.
• Maintain training records and monitor training hours.
• Assist Training Manager with preparation of monthly reports.
• Respond to client information requests and service needs.
• Prepare training agendas and be the first contact for onboarding.

Skills

Client training

Onboarding

CRM systems

SQL basics

APIs

Communication

Team collaboration

Face-to-face training

Virtual training

Empathy

Time management

Tools

Box+Dice

Vault

Agent Box

Job description

The Product Trainer (Application Software) will provide internal support to the training manager and onboarding department. Assist with the onboarding of new clients by preparing and coordinating training agendas and conducting training sessions. Delivering a seamless onboarding training experience for our clients. The role also supports clients by troubleshooting application issues, assisting with CRM workflows, SQL-related queries, and API integrations, while collaborating with internal teams to resolve technical concerns. This role will ensure that clients are trained smoothly and efficiently, in turn creating advocates of MRI residential products.

Responsibilities:

• Coordinates and conducts all admin and sales onboarding training in conjunction with the client
• Experience providing technical product support, SQL and API integrations, managing support cases through resolution while ensuring timely client communication.
• Maintains accurate case records, customer communications, and troubleshooting documentation using CRM and case management systems.
• Experienced in customer onboarding support, knowledge transfer, user guidance, and creation of support documentation and training materials.
• External consultant booking and Face to Face training when required.
• Adhere to the administrative process to ensure the scheduling, allocation, and sequence of training sessions are captured and committed to in a timely and accurate manner.
• Maintaining training records and monitoring expiring/expired training hours.
• Provide high-level administrative support to the Training Manager and preparation of the team's monthly report.
• Responds to client requests for information and related services.
• Prepare all training agendas in readiness for client training.
• First point of contact for all onboarding training.
• Understanding the onboarding process to cover when staff are on leave

Job Requirements:

• Minimum 1+ years experience in the Real Estate industry (If you an EA for a Sales Agent, Junior Assistant Property Manager, Receptionist at a RE Agency this role might be for you)
• Experience delivering client training, onboarding, customer support, or software application support.
• Previous experience using a real estate CRM is an advantage (Box+Dice, Vault, Agent Box)
• Basic understanding of SQL, APIs, or software integrations is advantageous.
• Effective communication both written and oral
• High degree of problem-solving skills and time management skills
• Team player with the ability to collaborate effectively with internal stakeholders and cross-functional teams.
• Ability to conduct face-to-face and virtual training sessions confidently and professionally.
• Empathy to understand each client that you are training, their needs, and the way they need to be trained
• Career growth opportunities in a diverse and supportive work environment.
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Hybrid Working Arrangement (2 days Work-from-Home)
• HMO coverage with free dependent upon hire.
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus, additional benefits