Client Support Manager | Hybrid, Growth & Leadership

Mri Software; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive Salary Package

Hybrid Working Arrangement (2 days WFH)

HMO coverage with free dependent

24/7 access to office gyms

20 annual leaves, including cash convertible credits

Job summary

Mri Software, a leader in software solutions for the Global Real Estate industry, is looking for a Manager, Client Support in Manila. The role involves managing team performance, conducting meetings and evaluations, and implementing training plans.

Candidates must have previous management experience and solid communication skills. The position offers career growth, a competitive salary, and a hybrid working arrangement.

Qualifications

• Previous supervisory or management experience required.
• Customer service experience preferred.
• Inbound support center experience preferred.

Responsibilities

• Manage team performance against Client Support benchmarks.
• Participate in client escalation processes for resolving cases.
• Conduct team meetings and performance reviews.
• Develop tactical plans for strategic initiatives.
• Evaluate and audit case quality of direct reports.

Skills

Excellent interpersonal communication skills

Strong time management skills

Proven team leadership

Analytical and problem-solving skills

Job description

Mri Software, a leader in software solutions for the Global Real Estate industry, is looking for a Manager, Client Support in Manila. The role involves managing team performance, conducting meetings and evaluations, and implementing training plans.

Candidates must have previous management experience and solid communication skills. The position offers career growth, a competitive salary, and a hybrid working arrangement.