Hybrid Patient Support Specialist - Medical Billing/RCM

Vee Healthtek; Metro Manila; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Vee Healthtek is seeking a patient-focused healthcare call center agent to join our team in Ortigas, Pasig City (back of SM Mega Mall). You will handle incoming and outbound calls, verify patient identity, explain billing details, and resolve insurance and payment questions.

The role emphasizes privacy, compliance, and accurate data handling. You will follow SLAs, document interactions, and escalate issues to supervisors as needed while maintaining a professional tone and neutral accent.

Qualifications

• 1 year healthcare work experience required.
• Experience in Medical Billing and RCM preferred.
• Strong communication with neutral accent and privacy awareness.

Responsibilities

• Answer incoming and make outbound calls with professionalism.
• Verify patient identity before sharing information and obtain missing details for claims.
• Explain bills and insurance coverage, and resolve disputes and inquiries with careful follow-up.

Skills

Healthcare experience

Medical Billing

RCM

Job description

Vee Healthtek is seeking a patient-focused healthcare call center agent to join our team in Ortigas, Pasig City (back of SM Mega Mall). You will handle incoming and outbound calls, verify patient identity, explain billing details, and resolve insurance and payment questions.

The role emphasizes privacy, compliance, and accurate data handling. You will follow SLAs, document interactions, and escalate issues to supervisors as needed while maintaining a professional tone and neutral accent.