Empathy-Driven Self-Pay Specialist - On-site Ortigas

VISAYA Knowledge Process Outsourcing Corporation; Manila, Hinoba-an; Presencial; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

Visaya Knowledge Process Outsourcing Corporation is seeking a full-time on-site role in Ortigas, Manila to assist patients with balances and payment arrangements. You will manage inbound and outbound calls, guiding customers with empathy and AI-assisted guidance to resolve self-pay balances.

The ideal candidate has healthcare collections or patient support experience, showing empathy, patience, and attention to detail, and can accurately document interactions while following compliant scripts.

Formación

• Experience in healthcare collections or patient support.
• Empathetic, patient, and detail-oriented.

Responsabilidades

• Handle inbound and outbound patient calls regarding balances.
• Follow AI-prioritized outreach lists and compliant scripts.
• Document interactions and set up payment arrangements.

Conocimientos

Healthcare collections

Patient support

Empathy

Detail-oriented

Descripción del empleo

Visaya Knowledge Process Outsourcing Corporation is seeking a full-time on-site role in Ortigas, Manila to assist patients with balances and payment arrangements. You will manage inbound and outbound calls, guiding customers with empathy and AI-assisted guidance to resolve self-pay balances.

The ideal candidate has healthcare collections or patient support experience, showing empathy, patience, and attention to detail, and can accurately document interactions while following compliant scripts.