Empathy-Driven Self-Pay Specialist - On-site Ortigas

Visaya Knowledge Process Outsourcing Corporation; Manila, Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

Visaya Knowledge Process Outsourcing Corporation is seeking a full-time on-site role in Ortigas, Manila to assist patients with balances and payment arrangements. You will manage inbound and outbound calls, guiding customers with empathy and AI-assisted guidance to resolve self-pay balances.

The ideal candidate has healthcare collections or patient support experience, showing empathy, patience, and attention to detail, and can accurately document interactions while following compliant scripts.

Qualifications

• Experience in healthcare collections or patient support.
• Empathetic, patient, and detail-oriented.

Responsibilities

• Handle inbound and outbound patient calls regarding balances.
• Follow AI-prioritized outreach lists and compliant scripts.
• Document interactions and set up payment arrangements.

Skills

Healthcare collections

Patient support

Empathy

Detail-oriented

Job description

Visaya Knowledge Process Outsourcing Corporation is seeking a full-time on-site role in Ortigas, Manila to assist patients with balances and payment arrangements. You will manage inbound and outbound calls, guiding customers with empathy and AI-assisted guidance to resolve self-pay balances.

The ideal candidate has healthcare collections or patient support experience, showing empathy, patience, and attention to detail, and can accurately document interactions while following compliant scripts.