Patient Billing & Care Services Specialist

R1 RCM; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive Total Rewards Package

Medical Plan (HMO) from Day 1

Life insurance

Paid Time-Off Benefits

Sick Leave Conversion

Night Differential

Employee Referral Program

Job summary

R1 RCM in Quezon City is looking for a skilled customer service representative to provide excellent support to patients. The role includes educating patients on billing and payment processes, verifying insurance information, and coordinating with doctors' offices.

Candidates must have at least 2 years of college education and relevant BPO experience. Benefits include a competitive total rewards package, life insurance, medical plan from day one, and paid time-off.

Qualifications

• Completion of at least 2 years of college education.
• For individuals with a Medical Allied background, a minimum of 1 year of BPO experience is required.
• For those with a Non‑Medical Allied background, at least 2 years of BPO voice experience is needed.

Responsibilities

• Provide expertise and customer service support to patients.
• Educate patients on balance billing and payment options.
• Verify insurance benefits and eligibility.

Skills

Customer service expertise

Insurance information verification

Payment processing

Dispute resolution

Education

At least 2 years of college education

Job description

R1 RCM in Quezon City is looking for a skilled customer service representative to provide excellent support to patients. The role includes educating patients on billing and payment processes, verifying insurance information, and coordinating with doctors' offices.

Candidates must have at least 2 years of college education and relevant BPO experience. Benefits include a competitive total rewards package, life insurance, medical plan from day one, and paid time-off.