Patient Billing & Insurance Support Specialist

Ventra Health, Inc.; Philippines; Hybrid; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Performance-based incentive plan

Job summary

Ventra Health, Inc. is seeking a The Contact Center Specialist in a healthcare billing role based in the Philippines.

You will handle incoming calls about patient bills, insurance questions, EOB forms, and payment plans, using multiple internal systems to assist with billing needs. The ideal candidate will have 1 year of high-volume customer service experience (Healthcare call center preferred), be fluent in English, and understand EOBs, ICD-10, and CPT codes.

Qualifications

• Associate's degree (2 years) required; Bachelor's degree in any related field preferred.
• 1 year of customer service experience in a high-volume environment (Healthcare call center experience preferred).
• Fluency in English is required.
• Knowledge of Explanation of Benefits (EOB) and insurance basics.
• Knowledge of ICD-10 and CPT codes is preferred.

Responsibilities

• Answer a variety of incoming calls regarding patient bills, insurance, EOBs, and payment arrangements.
• Provide exceptional customer service and document, record, and close issues.
• Collaborate with internal departments to resolve denials and missing payments.
• Perform special projects and duties as assigned.

Skills

Customer service

Communication skills

Time management

Teamwork

Analytical skills

Education

Associate degree

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Database software

Job description

Ventra Health, Inc. is seeking a The Contact Center Specialist in a healthcare billing role based in the Philippines.

You will handle incoming calls about patient bills, insurance questions, EOB forms, and payment plans, using multiple internal systems to assist with billing needs. The ideal candidate will have 1 year of high-volume customer service experience (Healthcare call center preferred), be fluent in English, and understand EOBs, ICD-10, and CPT codes.