Patient Billing & Support Specialist

Vee Healthtek; Pasig; On-site; Full time

Job description

Through a Culture of Accuracy, Competency & Teamwork

Job Opening For Patient Support Executive - Medical Billing

Primary Roles Responsibilities:

• Answer Incoming calls and also make outbound calls.
• Ensure that right patient is identified before disclosing information
• Listen to Customer queries and resolve and provide solutions, if unable to resolve,have the same escalated to the supervisors If Insurance query, respond appropriately,also obtain relevant missing info from the patient so that claim can be processed
• Understand and handle disputes
• Detailed Documentation
• Efficient Call Handling Time
• Potential Follow Up Methods Payment in Full and Partial Payment discussions
• Effective rate of speech - good communication & neutral accent Obtain Insurancedetails from patients
• Call for accidental Information like DOA Demographic details/ Mismatch in Nameand DOB
• Update patient about their out-of-pocket expenses
• Appointment Scheduling, Appointment Cancelation, Appointment Reminder

Secondary Roles Responsibilities:

• Maintain professional decorum and punctuality
• Plan leaves well in advance
• Ensure good interpersonal relation is maintained while coordinating

Compliance:

• Ensure privacy and security in the operation and in the operation area that includeswork from office and home.
• Ensure you have acknowledged all the Organizational policies as per HR Procedure
• Ensure you are attending the Compliance awareness and refresher sessions & othersecurity training programs as per L&D Procedure
• Ensure you are aware of agreed SLA of the projects you are working.
• Follow all the Information security guidelines
• Report any Security & Privacy incidents to your reporting manager/ HR/ComplianceTeam/CISO
• Ensure Confidentiality, Integrity & Availability of Data/information you handle
• Adhere to the NDA & confidentiality Agreement
• Adhere to the Micro Company's CISO's roles & responsibilities if you are a MicroCompany Compliance SPOC

Skills:

• Must have 1 year Healthcare work experience
• Experience in Medical Billing
• Experience in RCM (clinical or non-clinical)

Location: Ortigas, Pasig City (at the back of SM Mega Mall)

Disclaimer -Vee Healthtek Pvt. Ltd. offers training, professional development, and fellowship opportunities to all selected candidates and employees, and maintains a zero-tolerance policy against unlawful discrimination, in all of its activities and operations. Selection for employment is purely based on merit and the candidate's ability to perform the expected duties.