Hybrid Night-Shift Order Entry Specialist with Benefits

MicroSourcing; Quezon City; Hybrid; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Career growth

Job summary

MicroSourcing is seeking an Order Entry Specialist in Eastwood, Quezon City for a hybrid night shift. You will enter accurate data, manage customer inquiries via email, and support orders and VOCs, ensuring timely and accurate processing.

Effective communication with internal teams via Teams and use of cloud ERP (NetSuite) and Microsoft Outlook are essential. You will help ensure order accuracy, monitor shipments, and uphold company return policies while contributing to a collaborative work

Qualifications

Responsibilities

• Enters accurate data into computer, including general contact information, sales order or case records.
• Communicates with customers by e-mail and determines the nature of the request. Creates an order, case record, or VOC and follows through until fully resolved.
• Communicate effectively with internal team members and managers via Teams.
• Maintain consistent internet connectivity to use cloud-based ERP system (NetSuite) and Microsoft programs (Outlook, Teams).
• Investigate issues such as short shipments, mis-shipments and lost shipments and initiate credits, returns, or replacements where applicable.
• Accesses data to quote product availability from inventory levels.
• Provide lead times for back-ordered products within department standards.
• Interface via email with management to communicate service needs and customer requests.
• Interface via email with Accounting and Operations to ensure customer satisfaction.
• Refer sales leads to Regional Sales Manager and work with them to address customer matters.
• Adhere to Return Policy and established procedures; implement department policies and standards.
• Perform other duties as required.

Skills

Data entry

Customer communication

Attention to detail

Microsoft Teams

Tools

NetSuite ERP

Microsoft Outlook

Job description

MicroSourcing is seeking an Order Entry Specialist in Eastwood, Quezon City for a hybrid night shift. You will enter accurate data, manage customer inquiries via email, and support orders and VOCs, ensuring timely and accurate processing.

Effective communication with internal teams via Teams and use of cloud ERP (NetSuite) and Microsoft Outlook are essential. You will help ensure order accuracy, monitor shipments, and uphold company return policies while contributing to a collaborative work