Hybrid Night-Shift Multi-Product Support Specialist

MicroSourcing; Manila; Hybrid; PHP 246,000 - 424,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Company-sponsored events

Flexible work arrangements

Job summary

MicroSourcing is hiring a Customer Support Associate in a hybrid setup with night shifts at Eastwood, Quezon City. You will be the first contact for clients, handling issues across multiple products and guiding cases through their lifecycle. Experience with Salesforce and ticketing systems is valued.

As part of a diverse team, you will log issues, triage cases, and assist with client configurations while contributing to a collaborative and growth-minded workplace culture.

Qualifications

• Experience in customer support and handling multiple products.
• Familiarity with Salesforce and ticketing systems.
• Strong problem-solving and communication skills.

Responsibilities

• Support clients across multiple products.
• Initial point of contact for customer support issues.
• Manage support cases through the full lifecycle.
• Log and track issues in the Salesforce ticketing system.
• Triage incoming support cases.
• Handle client configurations.

Skills

Customer support

Salesforce

Ticketing system

Problem solving

Tools

Salesforce

Ticketing system

Job description

MicroSourcing is hiring a Customer Support Associate in a hybrid setup with night shifts at Eastwood, Quezon City. You will be the first contact for clients, handling issues across multiple products and guiding cases through their lifecycle. Experience with Salesforce and ticketing systems is valued.

As part of a diverse team, you will log issues, triage cases, and assist with client configurations while contributing to a collaborative and growth-minded workplace culture.