Customer Support Associate

MicroSourcing; Manila; Hybrid; PHP 246,000 - 424,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Company-sponsored events

Flexible work arrangements

Job summary

MicroSourcing is hiring a Customer Support Associate in a hybrid setup with night shifts at Eastwood, Quezon City. You will be the first contact for clients, handling issues across multiple products and guiding cases through their lifecycle. Experience with Salesforce and ticketing systems is valued.

As part of a diverse team, you will log issues, triage cases, and assist with client configurations while contributing to a collaborative and growth-minded workplace culture.

Qualifications

• Experience in customer support and handling multiple products.
• Familiarity with Salesforce and ticketing systems.
• Strong problem-solving and communication skills.

Responsibilities

• Support clients across multiple products.
• Initial point of contact for customer support issues.
• Manage support cases through the full lifecycle.
• Log and track issues in the Salesforce ticketing system.
• Triage incoming support cases.
• Handle client configurations.

Skills

Customer support

Salesforce

Ticketing system

Problem solving

Tools

Salesforce

Ticketing system

Job description

Job Description:

Position: Customer Support Associate

Work setup: Hybrid | Night shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses


• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.


• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.


• Career Growth: Take advantage of opportunities for continuous learning and career advancement.


• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Role Overview

• Support clients across multiple products


• Initial point of contact for customer support issues


• Responsible for support cases through the entire life cycle of the support case


• Log and track issues in support ticketing system (SalesForce)


• Triage incoming support cases


• Responsible for handling intricate customer support issues


• Handle client configurations

Handle support cases related to internal/external configuration changes/tasks, data entry, etc.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

Requirements: