Hybrid E-commerce Support Specialist: Customer Care & Ops

MicroSourcing; Philippines; Hybrid; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Performance bonuses

Job summary

MicroSourcing is seeking an E-commerce Customer Support Specialist to join our hybrid team in Eastwood, Libis, Quezon City. You will handle inquiries across email, social media, and other channels, ensuring a positive customer experience and timely responses.

The role combines customer service with administrative duties, including scheduling, travel arrangements, and calendar management, while maintaining accurate records and contributing to process improvements.

Qualifications

• Must have previous experience in customer service, administrative support, or a similar hybrid role.
• Strong written and verbal communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with email platforms, social media tools, and calendar management systems.
• Professional, proactive, and customer-oriented mindset.

Responsibilities

• Deliver exceptional customer support by managing customer inquiries across email, social media, and other communication channels.
• Respond to customer questions, concerns, and post-order requests while ensuring a positive customer experience.
• Monitor social media messages, engagement, and customer interactions in a timely and professional manner.
• Coordinate shipping updates, resolve customer issues, and elevate complex concerns to the appropriate internal teams.
• Maintain accurate records of customer interactions and contribute to improving customer support processes.
• Provide administrative support by managing calendars, scheduling meetings, and coordinating appointments.
• Arrange travel bookings, prepare itineraries, and assist with logistics coordination.
• Support daily operational and administrative tasks while helping facilitate internal communications and organizational follow-through.

Skills

Customer service

Administrative support

Communication skills

Organization

Multitasking

Calendar management

Problem-solving

Independent worker

Customer-oriented mindset

Tools

Zendesk

Gorgias

Freshdesk

Job description

MicroSourcing is seeking an E-commerce Customer Support Specialist to join our hybrid team in Eastwood, Libis, Quezon City. You will handle inquiries across email, social media, and other channels, ensuring a positive customer experience and timely responses.

The role combines customer service with administrative duties, including scheduling, travel arrangements, and calendar management, while maintaining accurate records and contributing to process improvements.