Hybrid Night-Shift Admin & Customer Service Specialist

Emapta; Tili; Hybrid; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Night differential pay to maximize你的?

Fixed weekends off

Hybrid work arrangement

HMO coverage with free dependent upon定

Salary Advance Program through ourbank

Upskilling through Emapta Academy

Office gym access

Lifestyle perks

Employee referral incentives

Annual leaves and cash conversion

Job summary

Emapta Philippines is hiring an Admin & Customer Service Representative to support property owners, vendors, and board members across the United States. This hybrid role is based in Baguio and offers night shifts with weekends off, a competitive salary, and opportunities for professional growth.

You will manage emails and calls, coordinate operations using Vantaca, and ensure accurate documentation through DocuSign.

Qualifications

• Minimum of 2 years of experience as a Customer Service Representative.
• Excellent written and verbal English communication skills.
• Strong proficiency in Google Workspace and web-based tools.
• Willingness to work the night shift and maintain a flexible schedule.
• Strong organizational skills and attention to detail.
• Proven ability to manage multiple tasks and work independently.
• Open communication style and team-oriented mindset.

Responsibilities

• Customer Service and Communication
• Respond to emails and phone calls from vendors, board members, and property owners.
• Handle calls from U.S. customers and vendors through IP telephony.
• Communicate operational requirements to U.S. clients and vendors.
• Provide exceptional customer service as the first point of contact.
• Ticket and Operations Management: Manage and update tickets using the Vantaca system.
• Coordinate with a Chicago-based Community Manager.
• Facilitate daily operations within an assigned property portfolio.
• Resolve community association requests through an online ticketing system.
• Documentation and Administrative Support: Research and resolve accounts receivable and accounts payable issues.
• Track and maintain documentation and operational records.
• Prepare documents for electronic signature using DocuSign.

Skills

English communication

Google Workspace

Night shift willingness

Multitasking

Attention to detail

Tools

Vantaca system

DocuSign

Job description

Emapta Philippines is hiring an Admin & Customer Service Representative to support property owners, vendors, and board members across the United States. This hybrid role is based in Baguio and offers night shifts with weekends off, a competitive salary, and opportunities for professional growth.

You will manage emails and calls, coordinate operations using Vantaca, and ensure accurate documentation through DocuSign.