Global Customer Support Specialist - Night Shift (Onsite, Baguio)

Emapta; Tili; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Day 1 HMO coverage with dependent

Night differential pay

Salary advance program

Upskilling via Emapta Academy

Office gyms access

Employee referral incentives

Annual leaves 20 days

HR Asia Best Companies recognition

Job summary

Emapta Philippines is hiring a Customer Service Representative to turn every customer contact into loyalty. You will support inquiries via phone, email, chat, and other channels from a global eCommerce client base, contributing to satisfaction and retention in a fast-paced environment.

The role is full-time, on-site in Baguio, with night shift hours and a range of benefits including HMO, salary perks, and opportunities for career growth within Emapta's global teams.

Qualifications

• High school diploma or equivalent; college education preferred.
• 1 to 3 years of customer service experience, preferably in BPO/eCommerce/retail.
• Excellent verbal and written English communication skills.
• Strong interpersonal and customer service skills; able to multitask.
• Proficient in Microsoft Office applications and web-based systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat and other channels.
• Provide accurate information about products, services, orders and billing.
• Resolve issues efficiently while maintaining a positive customer experience.
• Escalate complex concerns to the appropriate department when necessary.
• Assist with order placement, modifications, cancellations, returns and account requests.
• Document all interactions accurately and maintain customer records.

Skills

English communication

Multitasking

Problem solving

MS Office

Team collaboration

Customer service

Education

High school diploma

College education preferred

Tools

Microsoft Office

Web-based systems

Job description

Emapta Philippines is hiring a Customer Service Representative to turn every customer contact into loyalty. You will support inquiries via phone, email, chat, and other channels from a global eCommerce client base, contributing to satisfaction and retention in a fast-paced environment.

The role is full-time, on-site in Baguio, with night shift hours and a range of benefits including HMO, salary perks, and opportunities for career growth within Emapta's global teams.