Hybrid IT Helpdesk Engineer – Windows & End-User Support

Glass, Lewis & Co.; Manila; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Glass Lewis in Makati is seeking a motivated L1 Helpdesk Engineer to join our IT Operations team. The successful candidate will support Windows-based systems, handle end-user issues, and help maintain security and backups in a fast-paced, collaborative environment.

The role is full-time and hybrid, requiring in-person attendance three days a week at the Makati office. A Bachelor's degree in computer science or related field plus 1–2 years' experience in a Windows environment are preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, a related field or equivalent practical experience.
• 1–2 years of experience in a similar role, preferably in a Windows environment.
• Strong knowledge of Windows operating systems (Windows Server 2016/2019, Windows 10/11).
• Familiarity with Active Directory, Group Policy, and PowerShell scripting.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience in ticket handling (ServiceNow, Zoho, Solarwinds, JIRA).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Responsibilities

• End user support across a wide range of Microsoft tools and applications.
• Install, configure, and maintain Windows workstations and laptops.
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Perform regular system updates, patches, and backups.
• Manage user accounts, permissions, and access controls.
• Assist in the implementation and maintenance of security measures to protect systems and data.
• Provide technical support to end-users and resolve hardware and software issues.
• Document system configurations, procedures, and troubleshooting steps.
• Collaborate with other IT team members to plan and execute projects.

Skills

Windows OS knowledge

Ticket handling

Active Directory/Group Policy/PowerCLI

Networking basics

Communication skills

Independence & teamwork

Microsoft tools proficiency

Problem-solving

Education

Bachelor's degree in Computer Science / IT or related field

Tools

ServiceNow

Zoho

SolarWinds

JIRA

Job description

Glass Lewis in Makati is seeking a motivated L1 Helpdesk Engineer to join our IT Operations team. The successful candidate will support Windows-based systems, handle end-user issues, and help maintain security and backups in a fast-paced, collaborative environment.

The role is full-time and hybrid, requiring in-person attendance three days a week at the Makati office. A Bachelor's degree in computer science or related field plus 1–2 years' experience in a Windows environment are preferred.