IT L1 Helpdesk Engineer

Esgaia; Manila; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

Glass Lewis seeks a motivated L1 Helpdesk Engineer to join our IT Operations team in a hybrid setup based at our Makati office, with three days of in-person work weekly.

The role centers on maintaining and supporting Windows-based systems for end users, implementing security measures, and ensuring high availability. Ideal candidates have 1–2 years in a similar Windows-focused environment and a related degree.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 1–2 years of experience in a similar role, preferably in a Windows environment.
• Strong knowledge of Windows operating systems (Windows Server 2016/2019, Windows 10/11).
• Familiarity with Active Directory, Group Policy, and PowerShell scripting.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience in Ticket Handling (ServiceNow, Zoho, Solarwinds, JIRA).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• End user support across a wide range of Microsoft tools and applications.
• Install, configure, and maintain Windows workstations and laptops.
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Perform regular system updates, patches, and backups.
• Manage user accounts, permissions, and access controls.
• Assist in the implementation and maintenance of security measures to protect systems and data.
• Provide technical support to end-users and resolve hardware and software issues.
• Document system configurations, procedures, and troubleshooting steps.
• Collaborate with other IT team members to plan and execute projects.

Skills

Problem-solving

Communication

Team collaboration

Independence

Attention to detail

Education

Bachelor's degree in Computer Science / Information Technology or related field

Tools

ServiceNow

Zoho

SolarWinds

JIRA

Job description

Glass Lewis is a trusted ally to more than 1,300 investors globally who use our corporate governance research, custom policy recommendations, engagement services and tools, and industry-leading proxy vote management solution to help drive value across their governance activities. We also work with over 3,000 corporate issuer clients, providing research reports, thought leadership, customized voting policies, equity plan models, and opportunities for direct engagement on material governance and disclosure practices.

Glass Lewis’ industry-leading research and analysis covers more than 30,000 meetings each year across approximately 100 global markets. Our clients include many of the world’s leading pension funds, mutual funds, and asset managers, collectively managing over $40 trillion in assets. We have teams located across the United States, Europe, and Asia-Pacific regions, giving us global reach with a local perspective on the most important governance issues.

Founded in 2003, Glass Lewis is headquartered in San Francisco, California with additional offices in Kansas City, Missouri; London, U.K.; Paris, France; Amsterdam, Netherlands; Limerick, Ireland; Karlsruhe, Germany; Stockholm, Sweden; Manila, Philippines; Toronto, Canada; Sydney, Australia; Timișoara, Romania; and Tokyo, Japan. Our team includes more than 600 full-time employees globally, over half of which are dedicated to research. For more information, please visit www.glasslewis.com.

We are seeking a motivated and detail-oriented L1 Helpdesk Engineer to join our IT Operations team. The successful candidate will be responsible for maintaining and supporting our Windows-based systems users. The role offers an excellent opportunity for growth and development within a dynamic and collaborative environment.

This role is full-time and hybrid, based out of our Makati office, with regular in-person attendance three days a week.

• Bachelor's degree in Computer Science, Information Technology, a related field or equivalent practical experience.
• 1-2 years of experience in a similar role, preferably in a Windows environment.
• Strong knowledge of Windows operating systems (Windows Server 2016/2019, Windows 10/11).
• Familiarity with Active Directory, Group Policy, and PowerShell scripting.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Network Infra knowledge is good to have.
• Experience in Ticket Handling (ServiceNow, Zoho, Solarwinds, JIRA, ServiceNow).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

• End user support across a wide range of Microsoft tools and applications
• Install, configure, and maintain Windows workstations and Laptops.
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Perform regular system updates, patches, and backups.
• Manage user accounts, permissions, and access controls.
• Assist in the implementation and maintenance of security measures to protect systems and data.
• Provide technical support to end-users and resolve hardware and software issues.
• Document system configurations, procedures, and troubleshooting steps.
• Collaborate with other IT team members to plan and execute projects.