Hybrid IT Helpdesk Engineer - Remote-Ready Support

Pluxee; Manila; Hybrid; PHP 334,800 - 558,000; Full time

Job summary

A global employee benefits provider is seeking an experienced IT Helpdesk Engineer to provide first- and second-level technical support. The role will involve installing, configuring, and troubleshooting hardware, software, and networks while ensuring the reliability and security of IT systems. The ideal candidate will have strong technical support skills and experience in managing user access to systems. This position is hybrid, based in Manila, and offers a full-time contract.

Qualifications

• Experience in providing technical support for hardware and software.
• Ability to troubleshoot network connectivity issues.
• Proficient in configuring and managing VPN access.

Responsibilities

• Provide first and second-level technical support.
• Install, configure, and maintain hardware and software systems.
• Document configurations and standard operating procedures.

Skills

Technical support

Troubleshooting

Configuration management

Network connectivity

User access management

Tools

Microsoft 365

VPN

CCTV systems

Print management systems

Job description

A global employee benefits provider is seeking an experienced IT Helpdesk Engineer to provide first- and second-level technical support. The role will involve installing, configuring, and troubleshooting hardware, software, and networks while ensuring the reliability and security of IT systems. The ideal candidate will have strong technical support skills and experience in managing user access to systems. This position is hybrid, based in Manila, and offers a full-time contract.