IT L1 Helpdesk Engineer

Glass, Lewis & Co.; Makati; Hybrid; PHP 260,000 - 420,000; Full time

Job summary

Glass Lewis is seeking a motivated L1 Helpdesk Engineer to join our IT Operations team in our Makati office. The role focuses on maintaining and supporting Windows-based systems for users, with a path for growth in a dynamic, collaborative environment.

The successful candidate will provide end-user support, manage user accounts, and assist with security measures, while working in a hybrid schedule with regular in-person attendance three days a week at the Makati office.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, a related field or equivalent practical experience.
• 1-2 years of experience in a similar role, preferably in a Windows environment.
• Strong knowledge of Windows operating systems (Windows Server 2016/2019, Windows 10/11).
• Familiarity with Active Directory, Group Policy, and PowerShell scripting.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Network Infra knowledge is good to have.
• Experience in Ticket Handling (ServiceNow, Zoho, SolarWinds, JIRA, ServiceNow).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide end-user support for Microsoft tools and applications.
• Install, configure, and maintain Windows workstations and laptops.
• Monitor system performance and troubleshoot for high availability.
• Perform patches, updates, and backups.
• Manage user accounts, permissions, and access controls.
• Support security measures to protect systems and data.
• Resolve hardware and software issues for end-users.
• Document configurations, procedures, and troubleshooting steps.
• Collaborate with IT team on projects.

Skills

Windows OS

Active Directory

PowerShell

Networking basics

Ticketing systems

Education

Bachelor's degree in CS/IT or related field

Tools

ServiceNow

Zoho

SolarWinds

JIRA

Job description

About Us
Glass Lewis is a trusted ally to more than 1,300 investors globally who use our corporate governance research, custom policy recommendations, engagement services and tools, and industry-leading proxy vote management solution to help drive value across their governance activities. We also work with over 3,000 corporate issuer clients, providing research reports, thought leadership, customized voting policies, equity plan models, and opportunities for direct engagement on material governance and disclosure practices.

About Us
Glass Lewis is a trusted ally to more than 1,300 investors globally who use our corporate governance research, custom policy recommendations, engagement services and tools, and industry-leading proxy vote management solution to help drive value across their governance activities. We also work with over 3,000 corporate issuer clients, providing research reports, thought leadership, customized voting policies, equity plan models, and opportunities for direct engagement on material governance and disclosure practices.
Glass Lewis’ industry-leading research and analysis covers more than 30,000 meetings each year across approximately 100 global markets. Our clients include many of the world’s leading pension funds, mutual funds, and asset managers, collectively managing over $40 trillion in assets. We have teams located across the United States, Europe, and Asia-Pacific regions, giving us global reach with a local perspective on the most important governance issues. Founded in 2003, Glass Lewis is headquartered in San Francisco, California with additional offices in Kansas City, Missouri; London, U.K.; Paris, France; Amsterdam, Netherlands; Limerick, Ireland; Karlsruhe, Germany; Stockholm, Sweden; Manila, Philippines; Toronto, Canada; Sydney, Australia; Timișoara, Romania; and Tokyo, Japan. Our team includes more than 600 full-time employees globally, over half of which are dedicated to research. For more information, please visit www.glasslewis.com.
We are seeking a motivated and detail-orientedL1 Helpdesk Engineerto join our IT Operations team. The successful candidate will be responsible for maintaining and supporting our Windows-based systems users. The role offers an excellent opportunity for growth and development within a dynamic and collaborative environment.
The role is full-time and hybrid, based out of our Makati office, with regular in-person attendance three days a week.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, a related field or equivalent practical experience.
• 1-2 years of experience in a similar role, preferably in a Windows environment.
• Strong knowledge of Windows operating systems (Windows Server 2016/2019, Windows 10/11).
• Familiarity with Active Directory, Group Policy, and PowerShell scripting.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Network Infra knowledge is good to have.
• Experience in Ticket Handling (ServiceNow, Zoho, Solarwinds, JIRA, ServiceNow).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Job Responsibilities

• End user support across a wide range of Microsoft tools and applications
• Install, configure, and maintain Windows workstations and Laptops.
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Perform regular system updates, patches, and backups.
• Manage user accounts, permissions, and access controls.
• Assist in the implementation and maintenance of security measures to protect systems and data.
• Provide technical support to end-users and resolve hardware and software issues.
• Document system configurations, procedures, and troubleshooting steps.
• Collaborate with other IT team members to plan and execute projects.

EEO Statement

At Glass Lewis, we are committed to equal opportunity employment for all qualified individuals, regardless of age, gender identity, religion, disability or background.