Hybrid IT Helpdesk Engineer - End-User Tech Support

Pluxee; Manila; Hybrid; PHP 180,000 - 300,000; Full time

Job summary

A global company in employee benefits is seeking an IT Helpdesk Engineer in Manila. This role entails providing comprehensive first- and second-level technical support for all end-user technologies. You will be responsible for installing and troubleshooting hardware and software, ensuring secure remote connectivity, and managing user access to systems. The ideal candidate will have experience with Microsoft 365 applications and strong troubleshooting skills. This position offers a hybrid work model and the opportunity to enhance system reliability.

Qualifications

• Experience providing first- and second-level technical support.
• Familiarity with Microsoft 365 applications.
• Ability to manage user access in accordance with security standards.

Responsibilities

• Provide comprehensive technical support for end-user technologies.
• Install, configure, maintain, and troubleshoot hardware and software.
• Support wired and wireless network connectivity issues.

Skills

Technical support

Troubleshooting

Network connectivity

Microsoft 365 applications

VPN management

Documentation

Tools

CCTV systems

Collaboration tools

Printers

Job description

A global company in employee benefits is seeking an IT Helpdesk Engineer in Manila. This role entails providing comprehensive first- and second-level technical support for all end-user technologies. You will be responsible for installing and troubleshooting hardware and software, ensuring secure remote connectivity, and managing user access to systems. The ideal candidate will have experience with Microsoft 365 applications and strong troubleshooting skills. This position offers a hybrid work model and the opportunity to enhance system reliability.