Insurance Ops Leader — Hybrid, Metrics & Team Growth

Manulife; Quezon City; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

Manulife MBPS Insurance Operations is seeking an Operations Supervisor to promote a professional and service-oriented environment by monitoring performance and guiding teams in the Manila area. You will set short- and long-term goals to meet business operations expectations and provide leadership across onshore and offshore associates.

This role emphasizes communication of service levels, collaboration with other departments, and risk mitigation, with a hybrid work arrangement and opportunities

Qualifications

• Prior experience in a supervisory role with exemplary performance.
• BA/BS or some post-secondary education.

Responsibilities

• Provide direction to onshore or offshore associates.
• Communicate daily status of service levels to stakeholders.
• Set clear expectations for performance and productivity.
• Lead regular team meetings to review processing issues and initiatives.
• Mentor staff, identify training needs, and manage workflow.
• Collaborate with other departments and participate in risk initiatives.

Skills

Supervisory experience

Team leadership

Communication

Coaching & feedback

Cross-department collaboration

Risk awareness

Education

BA/BS or some post-secondary education

Job description

Manulife MBPS Insurance Operations is seeking an Operations Supervisor to promote a professional and service-oriented environment by monitoring performance and guiding teams in the Manila area. You will set short- and long-term goals to meet business operations expectations and provide leadership across onshore and offshore associates.

This role emphasizes communication of service levels, collaboration with other departments, and risk mitigation, with a hybrid work arrangement and opportunities