Strategic Operations Leader — World‑Class Service

Manulife Global Solutions (MGS); Lapu-Lapu; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Manulife is seeking a strategic leader to head an Operations group, driving world-class service while mitigating risk within the financial services domain. You will oversee day-to-day operations, align processes with regulatory requirements, and guide a growth-focused management pool.

You will partner with cross-functional teams to implement improvements, review metrics, and lead enterprise initiatives, shaping a resilient and client-centric organization in the Philippines.

Qualifications

• Degree in a relevant field preferred.
• 2–5 years of management experience.
• 5–10 years industry experience.
• Strong knowledge of financial services industry and/or regulations.
• Demonstrated passion for providing client centric solutions.
• Demonstrated leadership ability and presence.
• Ability to develop partnerships and gain consensus.
• Ability to manage and implement complex projects.
• Strong Analytical and risk assessment skills.
• Attention to detail.

Responsibilities

• Day to day strategic leadership of all functions within operations
• Ensure compliance with company procedures and industry regulations
• Actively review business metrics and results
• Actively review and implement workflow process improvements
• Develop and growth management pool
• Lead department and enterprise level projects and initiatives
• Other duties as assigned
• Partner with other Operations Team members to implement changes and to ensure a positive client experience

Skills

Leadership

Analytical skills

Risk assessment

Attention to detail

Client-centric mindset

Education

Bachelor's degree preferred

Job description

Manulife is seeking a strategic leader to head an Operations group, driving world-class service while mitigating risk within the financial services domain. You will oversee day-to-day operations, align processes with regulatory requirements, and guide a growth-focused management pool.

You will partner with cross-functional teams to implement improvements, review metrics, and lead enterprise initiatives, shaping a resilient and client-centric organization in the Philippines.