Insurance Operations Team Lead – People & Performance

Gss-Ph Consulting Solution Inc; Taguig; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

Gss-Ph Consulting Solution Inc. in Metro Manila, Taguig is seeking a Team Manager – Insurance Operations to lead a team handling insurance/risk processes.

You will oversee day-to-day operations, drive SLA/KPI delivery, ensure quality and compliance, and act as escalation point for stakeholders and clients. The role requires strong people management experience and willingness to work onsite for training and shifting schedules.

Qualifications

• Proven experience in people management
• Background in Insurance, Risk Management, or Financial Services
• Strong communication and stakeholder management skills
• Willing to work onsite for training and shifting schedules

Responsabilités

• Manage and coach a team of 7+ members
• Oversee day-to-day insurance operations
• Ensure SLA/KPI delivery, quality, and compliance
• Act as escalation point for stakeholders and clients
• Drive process improvements and team development

Connaissances

People management

Communication

Stakeholder management

Description du poste

Gss-Ph Consulting Solution Inc. in Metro Manila, Taguig is seeking a Team Manager – Insurance Operations to lead a team handling insurance/risk processes.

You will oversee day-to-day operations, drive SLA/KPI delivery, ensure quality and compliance, and act as escalation point for stakeholders and clients. The role requires strong people management experience and willingness to work onsite for training and shifting schedules.