Hybrid HR Services Specialist - Elevate Employee Experience

Inchcape Philippines; Philippines; Hybrid; PHP 424,000 - 625,000; Full time

Benefits offered by this job

Supportive Environment

Career Growth

Work-Life Balance

Industry Leadership

Job summary

Inchcape Philippines is seeking a People Services Specialist in BGC, Taguig, for a hybrid, permanent role within the People Services Team. You will handle HRIS-related admin, case management, and data governance while delivering high-quality service to employees and leaders.

The role requires experience in HR/HRIS, familiarity with ticketing systems like ServiceNow or Zendesk, and comfort operating in a shared services environment across US, Australia, and NZ employment practices.

Qualifications

• Minimum 2 years’ experience in HR/HRIS administration.
• Experience working in a fast paced and busy environment; Shared Services a plus.
• Experience working with SuccessFactors – advantage but not mandatory.
• Experience working on ServiceNow or Zendesk or any ticketing system - advantage.
• Experience of US and Australia, and New Zealand employment laws and HR practices - preferred.
• Can operate in a Hybrid set-up.
• Can work 8am to 5pm shift, Manila time.

Responsibilities

• Provide quality and self-service transactional, administrative and support services for employee lifecycle through various intake channels following guidelines.
• Verify data completeness required to process personal employee and organizational transactions.
• Log queries, update case management records and ensure case closure.
• Follow-up on requests and maintain privacy and security policies.
• Perform operational transaction support duties with timely documentation.
• Support governance policies to ensure adherence to guidelines.
• Collaborate with People Services and HR teams to resolve escalated issues and meet KPIs.
• Demonstrate customer understanding and ownership of resolutions.
• Maintain knowledge of guidelines, processes and systems.
• Perform other duties as assigned.
• Identify areas for improvement and communicate recommendations.

Skills

HRIS administration

Fast-paced environment

Shared Services

Customer-oriented service

Tools

SuccessFactors

ServiceNow

Zendesk

Job description

Inchcape Philippines is seeking a People Services Specialist in BGC, Taguig, for a hybrid, permanent role within the People Services Team. You will handle HRIS-related admin, case management, and data governance while delivering high-quality service to employees and leaders.

The role requires experience in HR/HRIS, familiarity with ticketing systems like ServiceNow or Zendesk, and comfort operating in a shared services environment across US, Australia, and NZ employment practices.