Employee Experience & HR Service Specialist

PM Consulting; Quezon City; On-site; PHP 700,000 - 900,000; Full time

Job summary

PM Consulting is seeking an Employee Experience Specialist in the Philippines to support delivery of a positive employee experience. You will handle HR inquiries, manage cases, and ensure processes align with U.S. employment practices.

The role serves as a primary HR contact, collaborating with various HR teams and maintaining confidential employee data while improving service quality.

Qualifications

• Bachelor’s degree in HR, Business Admin, Psychology, or related field.
• 3+ years in HR Operations, Employee Experience, or HR Shared Services.
• Strong knowledge of U.S. employment practices and HR compliance.
• Experience handling employee cases via a case management or ticketing system.
• Experience supporting U.S.-based employees is preferred.
• Experience in HR service delivery or shared services is an asset.

Responsibilities

• Serve as a primary point of contact for HR inquiries and concerns.
• Manage and resolve employee cases through HR service delivery and ticketing processes.
• Provide guidance on HR policies, procedures, and processes.
• Handle inquiries related to employment changes, HR docs, benefits, leave, payroll, and other HR matters.
• Ensure cases are documented, tracked, and resolved within SLAs.
• Escalate complex or sensitive concerns to HR stakeholders.
• Maintain accurate employee records and case documentation in HR systems.
• Support the consistent application of HR policies and processes.
• Ensure HR services align with U.S. employment practices and requirements.
• Identify recurring concerns and suggest process improvements.
• Develop and maintain HR process docs and employee materials.
• Collaborate with HR Partners, People Ops, Talent Acquisition, Payroll, Benefits, and others.

Skills

HR Operations

Employee Experience

HR Shared Services

Employee Relations

Case management

Education

Bachelor's degree in HR

Job description

PM Consulting is seeking an Employee Experience Specialist in the Philippines to support delivery of a positive employee experience. You will handle HR inquiries, manage cases, and ensure processes align with U.S. employment practices.

The role serves as a primary HR contact, collaborating with various HR teams and maintaining confidential employee data while improving service quality.