People Services Specialist

Inchcape Motors Finland Oy; Hinoba-an; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Inchcape is seeking a People Services Specialist in a hybrid setup (BGC, Taguig) to provide HRIS administrative support, manage case records, and ensure data accuracy across employee lifecycle processes. The role requires experience in a fast-paced Shared Services environment and familiarity with HR systems like SuccessFactors.

You'll work with the People Services team to resolve escalated issues, uphold privacy standards, and contribute to service excellence. Manila hours apply (8am–5pm).

Qualifications

• Minimum 2 years’ experience in HR/HRIS administration.
• Experience in a fast-paced, busy Shared Services environment.
• Experience with HRIS/ticketing systems is a plus.
• Knowledge of US, Australia, and New Zealand employment laws preferred.

Responsibilities

• Provide transactional, administrative and support services for employee lifecycle across intake channels.
• Verify data completeness for personal and organizational transactions.
• Log queries, create case records and ensure closure.
• Maintain privacy, confidentiality, and security policies while delivering service.
• Collaborate with People Services teams to resolve escalated issues and meet SLAs.
• Develop knowledge of guidelines and systems; perform related duties as assigned.

Skills

HRIS administration

Shared Services experience

Experience with SuccessFactors

Ticketing systems (ServiceNow / Zendek

Tools

SuccessFactors

ServiceNow

Zendesk

Job description

Job Title: People Services SpecialistLocation: BGC, TaguigJob Details: Hybrid - Permanent

What you'll do

Responsibilities will include but are not limited to the following:

• Provide quality and self-service transactional, administrative and support services for employee lifecycle through various intake channels in accordance to established guidelines and business processes.
• Verify data completeness required to process manual personal employee and organizational transactions.
• Logs queries and updates, creates case management record and ensure closure of case.
• Proactively follow-up on requests not immediately completed and retain ownership of requests by maintaining privacy, confidentiality and security policies that focus on providing exceptional service.
• Perform operational transaction support duties using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation.
• Support in implementation of governance policies and procedures to ensure transactions are in adherence to established guidelines and business processes.
• Collaborate closely with various levels within the People Services teams and other HR colleagues to resolve escalated issues and consistently meet key performance metrics including service level agreements to deliver service excellence.
• Demonstrate customer understanding through resolution ownership and anticipating needs.
• Develop and maintain working knowledge of guidelines, business processes and systems.
• Performs other related duties as assigned.
• Continuously identify areas of improvement and communicate suggestions to managers as appropriate.

About you

• Minimum 2 years’ experience in HR/HRIS administration
• Experience working in a fast paced and busy environment, Shared Services a plus
• Experience working with Success Factor – advantage but not mandatory
• Experience working on Service now or Zendesk or any ticketing system - advantage
• Experience of US and Australia, and New Zealand employment laws and HR practices - preferred
• Can operate in a Hybrid set-up
• Can work 8am to 5pm shift, M-F (Manila time)

We offer you

• Supportive Environment: Work alongside a dynamic team committed to your success.
• Career Growth: We're invested in your development and offer ample opportunity for advancement.
• Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support.
• Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry.

Start your journey

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 20,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.

We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

Find out more visit www.inchcape.com