People Services Specialist

Inchcape Philippines; Philippines; Hybrid; PHP 424,000 - 625,000; Full time

Benefits offered by this job

Supportive Environment

Career Growth

Work-Life Balance

Industry Leadership

Job summary

Inchcape Philippines is seeking a People Services Specialist in BGC, Taguig, for a hybrid, permanent role within the People Services Team. You will handle HRIS-related admin, case management, and data governance while delivering high-quality service to employees and leaders.

The role requires experience in HR/HRIS, familiarity with ticketing systems like ServiceNow or Zendesk, and comfort operating in a shared services environment across US, Australia, and NZ employment practices.

Qualifications

• Minimum 2 years’ experience in HR/HRIS administration.
• Experience working in a fast paced and busy environment; Shared Services a plus.
• Experience working with SuccessFactors – advantage but not mandatory.
• Experience working on ServiceNow or Zendesk or any ticketing system - advantage.
• Experience of US and Australia, and New Zealand employment laws and HR practices - preferred.
• Can operate in a Hybrid set-up.
• Can work 8am to 5pm shift, Manila time.

Responsibilities

• Provide quality and self-service transactional, administrative and support services for employee lifecycle through various intake channels following guidelines.
• Verify data completeness required to process personal employee and organizational transactions.
• Log queries, update case management records and ensure case closure.
• Follow-up on requests and maintain privacy and security policies.
• Perform operational transaction support duties with timely documentation.
• Support governance policies to ensure adherence to guidelines.
• Collaborate with People Services and HR teams to resolve escalated issues and meet KPIs.
• Demonstrate customer understanding and ownership of resolutions.
• Maintain knowledge of guidelines, processes and systems.
• Perform other duties as assigned.
• Identify areas for improvement and communicate recommendations.

Skills

HRIS administration

Fast-paced environment

Shared Services

Customer-oriented service

Tools

SuccessFactors

ServiceNow

Zendesk

Job description

Job Title: People Services Specialist

Location: BGC, Taguig

Job Details: Hybrid - Permanent

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Global Business Services APAC Inc., part of Inchcape’s global network.

You’ll play a key part in delivering great experiences for our customers and colleagues.

With lots of interesting opportunities and challenges for you to explore that will take us, andyour progression, to the next level.

Our People Services Team is seeking a Specialist to join their in BGC, Taguig.

What you'll do

Responsibilities will include but are not limited to the following:

• Provide quality and self-service transactional, administrative and support services for employee lifecycle through various intake channels in accordance to established guidelines and business processes.
• Verify data completeness required to process manual personal employee and organizational transactions.
• Logs queries and updates, creates case management record and ensure closure of case.
• Proactively follow-up on requests not immediately completed and retain ownership of requests by maintaining privacy, confidentiality and security policies that focus on providing exceptional service.
• Perform operational transaction support duties using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation.
• Support in implementation of governance policies and procedures to ensure transactions are in adherence to established guidelines and business processes.
• Collaborate closely with various levels within the People Services teams and other HR colleagues to resolve escalated issues and consistently meet key performance metrics including service level agreements to deliver service excellence.
• Demonstrate customer understanding through resolution ownership and anticipating needs.
• Develop and maintain working knowledge of guidelines, business processes and systems.
• Performs other related duties as assigned.
• Continuously identify areas of improvement and communicate suggestions to managers as appropriate.

About you

To be successful in this role you will be:

• Minimum 2 years’ experience in HR/HRIS administration
• Experience working in a fast paced and busy environment, Shared Services a plus.
• Experience working with Success Factor – advantage but not mandatory.
• Experience working on Service now or Zendesk or any ticketing system - advantage
• Experience of US and Australia, and New Zealand employment laws and HR practices - preferred.
• Can operate in a Hybrid set-up.
• Can work 8am to 5pm shift, M-F (Manila time)

We offer you

• Supportive Environment: Work alongside a dynamic team committed to your success.
• Career Growth: We're invested in your development and offer ample opportunity for advancement.
• Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support.
• Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 20,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.

We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

Find out more visit www.inchcape.com