People Services Specialist

Inchcape; Manila, Hinoba-an; Hybrid; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Supportive Environment

Career Growth

Work-Life Balance

Industry Leadership

Job summary

Inchcape Global Business Services APAC Inc. in Manila is seeking a People Services Specialist to deliver quality HRIS and transactional support across the employee lifecycle.

You will work within a hybrid setup and collaborate with diverse HR teams to ensure accurate data handling and service excellence. The role requires at least 2 years in HR/HRIS, familiarity with ticketing systems and HRIS tools, and a proactive approach to process improvement.

Qualifications

• Minimum 2 years’ experience in HR/HRIS administration.
• Experience in fast-paced environments, Shared Services is a plus.
• Experience with HRIS tools or ticketing systems is advantageous.

Responsibilities

• Deliver transactional, administrative, and support services for the employee lifecycle.
• Verify data completeness for manual HR transactions and processes.
• Log queries, create and close case records, and maintain privacy and security policies.
• Collaborate with People Services and HR colleagues to resolve escalations and meet KPIs.
• Identify process improvements and communicate recommendations to managers.

Skills

HRIS administration

Shared Services experience

Ticketing systems

Tools

SuccessFactors

ServiceNow

Zendesk

Job description

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Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Job Title: People Services Specialist

Location: BGC, Taguig

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Global Business Services APAC Inc. , part of Inchcape’s global network.

You’ll play a key part in delivering great experiences for our customers and colleagues.

With lots of interesting opportunities and challenges for you to explore that will take us, andyour progression, to the next level.

Our People Services Team is seeking a Specialist to join their in BGC, Taguig.

What you'll do:

Responsibilities will include but are not limited to the following:

• Provide quality and self-service transactional, administrative and support services for employee lifecycle through various intake channels in accordance to established guidelines and business processes.
• Verify data completeness required to process manual personal employee and organizational transactions.
• Logs queries and updates, creates case management record and ensure closure of case.
• Proactively follow-up on requests not immediately completed and retain ownership of requests by maintaining privacy, confidentiality and security policies that focus on providing exceptional service.
• Perform operational transaction support duties using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation.
• Support in implementation of governance policies and procedures to ensure transactions are in adherence to established guidelines and business processes.
• Collaborate closely with various levels within the People Services teams and other HR colleagues to resolve escalated issues and consistently meet key performance metrics including service level agreements to deliver service excellence.
• Demonstrate customer understanding through resolution ownership and anticipating needs.
• Develop and maintain working knowledge of guidelines, business processes and systems.
• Performs other related duties as assigned.
• Continuously identify areas of improvement and communicate suggestions to managers as appropriate.

About you

To be successful in this role you will be:

• Minimum 2 years’ experience in HR/HRIS administration
• Experience working in a fast paced and busy environment, Shared Services a plus.
• Experience working with Success Factor – advantage but not mandatory.
• Experience working on Service now or Zendesk or any ticketing system - advantage
• Experience of US and Australia, and New Zealand employment laws and HR practices - preferred.
• Can operate in a Hybrid set-up.
• Can work 8am to 5pm shift, M-F (Manila time)

We offer you

Supportive Environment: Work alongside a dynamic team committed to your success.

Career Growth: We're invested in your development and offer ample opportunity for advancement.

Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support.

Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 20,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.

We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

For any technical support please email to [e-mail]