Hybrid Home Warranty Sales & Retention Specialist

Journeyfront; Pasig; Híbrido; PHP 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental insurance

Group life insurance

Paid time off (PTO)

Career growth opportunities

Team culture: innovative and energetic

Skills and leadership development

Free meal for onsite employees

Descripción de la vacante

ClearSource in Pasig is seeking a Sales Support Representative to help renew existing home warranty plans and re-engage customers whose accounts have been cancelled. This hybrid role blends retention and proactive sales to protect revenue.

You will leverage probing, objection handling, and closing skills to turn challenging conversations into wins while delivering excellent service and collaborating with a dynamic team.

Formación

• College degree of any course.
• At least 1 year of outbound cold calling experience.
• Strong probing, objection-handling, and closing skills.
• Adaptable and comfortable working across different customer scenarios.
• Excellent verbal communication and persuasion abilities.
• Results-driven with a strong focus on retention and re-engagement.

Responsabilidades

• Support two customer engagement programs as a cross-skilled Hybrid Agent — one focused on renewing existing home warranty plans, and the other requiring a more critical sales approach to re-engage customers whose accounts have already been cancelled.
• Adapt communication and sales strategies based on the customer scenario, applying both retention and re-engagement techniques as needed.
• Use strong probing skills to understand customer needs and identify the best path to retention or reactivation.
• Handle objections effectively to address customer concerns and hesitations.
• Apply strong closing skills to successfully renew, retain, or win back customer accounts.

Conocimientos

Probing skills

Objection handling

Closing skills

Outbound calling

Educación

College degree of any course

Descripción del empleo

ClearSource in Pasig is seeking a Sales Support Representative to help renew existing home warranty plans and re-engage customers whose accounts have been cancelled. This hybrid role blends retention and proactive sales to protect revenue.

You will leverage probing, objection handling, and closing skills to turn challenging conversations into wins while delivering excellent service and collaborating with a dynamic team.